Call Center Representative - HealthPartners : Job Details

The position is generally the first point of contact for a patient and is responsible for providing an excellent customer service experience. The Call Center Representative is responsible for scheduling appointments, routing patient communications, and assisting with patient questions. This position is expected to support the mission, goals and objectives of the HealthPartners organization. Answer incoming calls to the facility Greet each caller with a warm welcome and introduce yourself Accurately schedules patients using the Decision Tree Confirm arrival time, appt time, and any other applicable patient instructions Pre-Register patients by verifying demographics and insurance coverage utilizing the insurance grid Look for existing orders and link them to the appointment Place outgoing calls to patients from waitlist, recall, referral work queues, in-basket, reschedules, Pre-Visit Planning, and other contact requests as needed Receive and route incoming patient messages Create, updat...Call Center, Representative, Customer Service, Technology, Healthcare, Patient