Call Center Representative- Payroll - Careers Integrated Resources : Job Details

Job Title: Call Center Representative- Payroll

Job Location: New York, NY, 10004

Job Duration: 3 months+ with possible extension

Shift Time: 8 am to 4:30 pm

Pay Range: $25 $30/hr. on W2 contract

Note: This position is available for Manhattan, Bronx, and Queens location ( choose location as per your preference)

Job Description:

Provide professional and quality customer service to employees through adherence to the departments scripts, and in compliance with corporate policies and procedures

Use Cisco-Finesse VoIP application to manage inbound and outbound calls in queue and to optimize employee experience

Respond efficiently and accurately to callers explaining possible solutions and ensuring the employee feels supported.

Utilize knowledge base to resolve inquiries

Guide callers through troubleshooting and navigation assistance with ESS, ERC webpages

Complete payroll and timekeeping related forms

Identify, prioritize, and escalate complex issues and provide follow-up/closure

Create and maintain Service Now tickets to ensure efficient handling and prompt response

Participate in trainings and stay updated on applicable software, policies and procedures

Maintain performance and quality standards based on established call center metrics

Perform other related duties and special projects assigned by the call center administrator