Job Location : Costa Mesa,CA, USA
The Sales Trainer is responsible for supporting our current training program, along with the development and implementation of future programs that enhance the skills of our sales staff. The ideal candidate will have extensive experience in call center environments, an in-depth understanding of sales techniques, and a high emotional quotient (EQ) to foster an empathetic approach to sales. This role requires a specialist who can demonstrate and teach these concepts effectively, including a train-the-trainer model, to ensure scalability and long-term growth within our organization.
Support, and or develop and execute sales training programs focused on conversion improvement, closing techniques, and overcoming objections with an empathetic approach.
Conduct needs assessments to identify training requirements that align with company goals and sales objectives.
Implement a train-the-trainer model to expand training capacity and support ongoing learning and development across the call center.
Create and publish critical KPIs that demonstrate performance improvements and align with business leadership requirements.
Collaborate with call center management to integrate sales training strategies with existing processes and structures.
Monitor and evaluate the effectiveness of training programs through quality assessments and other data, adjusting as necessary to ensure maximum impact and efficiency.
Provide one-on-one coaching and support to sales staff, focusing on skill enhancement and performance improvement.
Stay abreast of the latest sales training techniques, technologies, and best practices to continually improve training effectiveness and outcomes.
Oversee the development of performance management tools such as 360 instruments, competency models, and opinion surveys.
Evaluate the effectiveness of training programs and resolve identified issues or concerns.
Partner with vendors to create a seamless training environment.
Adapt to a dynamic environment and drive positive change.
Perform other duties as assigned.
Qualifications and Requirements:
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
The work environment described here is representative of those that an employee encounters white performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.