Call Center Service Agent - NorthStar Memorial Group : Job Details

NorthStar Memorial Group is seeking a Call Center Service Agent at Chapel of the Chimes in Hayward, California. Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently and challenge the status quo. Passion is at the heart of everything we do - from the dedication of every team member, we're driven by a shared commitment to excellence.Responsibilities

• Answer incoming calls and route them to the correct department
• Handle customer inquiries, complaints, and issues
• Provide pricing to client families and schedule appointments
• Management of the appointment calendar
• Walking families through the next steps after a passing has occurred, including taking death notification information, and dispatching staff to receive decedent into the care of the funeral home.

Qualifications

• 1+ years of experience in a customer service environment
• High School Diploma or equivalent
• Excellent communication and customer service skills
• Basic computer knowledge (Windows, MS Word, MS Excel, internet)

Salary Range:$20.00/hr. We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status