Call Center Specialist (Customer Service) - Bank of the Ozarks : Job Details

Responsible for interacting with customers on behalf of the Bank and providing information about products and services, responding to customer complaints, and processing customer requests. Interacts with customers and team members in a professional and timely manner, ensuring compliance with Bank policies and procedures. Essential Job Functions Manages high volume inbound and outbound calls in a timely manner. Greets customers on the telephone professionally and promptly. Follows communication scripts provided for given topics. Responds to phone or email inquiries of a specific or general nature. Determines appropriate response or direction for a caller. Resolves problems within given authority. Identifies customer needs, clarifies information, researches every issue and provides solutions and/or alternatives. Performs duties, such as processing account balance or transfer requests, stop payment orders, change of address and other customer requests or authorizations. Handles and resolv...Customer Service, Call Center Specialist, Call Center, Specialist, Processing, Customer, Retail, Banking