Call Center Specialist, Evenings - Piedmont Healthcare : Job Details

RESPONSIBLE FOR:

Under direct supervision, answers all calls directed to hospital's main number, answer service call forwarding lines, general information inquiries, and internal extensions. Efficiently, courteously, and accurately answers/relays call information, with priority given to emergencies. Utilizes computerized system for locating physicians, personnel, and patients. Serves as a major contact for all levels of personnel requiring on-call schedule information and access to off duty personnel. Will be involved in emergency and disaster preparedness situations.

MINIMUM EDUCATION REQUIRED:

High School Diploma or GED required.

MINIMUM EXPERIENCE REQUIRED:

One (1) year of experience in a customer service environment required.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:

None

ADDITIONAL QUALIFICATIONS:

Typing 35 WPM required.

Experience in a call center, switchboard, answering service, or message center with exposure to texting, paging, and answering service applications is preferred.