Call Center Specialist - EMERGEORTHO, P.A. : Job Details

Utilizes practice management software to perform specific duties Serves as a primary resource for all incoming calls Directs all incoming calls to the appropriate staff/department based on pertinent information received from the caller Returns phone calls within acceptable time frames Maintains a pleasant, cooperative demeanor while performing all duties Updates account information in the practice management system as necessary Retrieves and directs messages from the general voicemail box and after-hours call service to the appropriate staff member Notifies Team Lead or Manager of issues interfering with department operations May be asked to maintain logs for statistical follow-up of phone activity. Will act as a backup to the Referral Coordinator role Other Follows all applicable department and practice policies and procedures Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice Maintains detailed knowledge of practi...Call Center Specialist, Call Center, Specialist, Healthcare, Practice