Call Center Specialist (Missouri) - Insight Global : Job Details

* There are multiple shift times, the call center receives calls between 8:00 AM -- 8:00 PM Monday-Thursday, 8:00 AM -- 5:00 PM on Fridays and 8:00 -12:00 PM CST on Saturdays * They will be assisting with calls to aid in responding to incoming calls and answering questions from families about child care subsidy and/or child care providers seeking to apply for federal or state funds * Utilize Call center software, Genesys Cloud Services for day to day tasks * They will be required to respond accordingly, and ensuring calls are handled in an efficient and effective manner. * The call center will be answering basic questions about child care, based on the state's program trainingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Required Skills & Experience* Live in Missouri or on the border of Missouri - MUST get fingerprint completed in Missouri for onboarding * STRONG Call center experience, 2+ years of RECENT experience in call center (multitasking, able to handle upset customers, able to problem solve & provide timely updates) * Experience using phone support system/call center software (five9, zendesk, genesys, AWS, dialpad, Nextiva, talkdesk, etc) * Bachelor's degree preferred or Highschool diploma + 3 year's relevant work experience * Experience handling call volume and providing quality customer services * Active listening skills and great communication * Attention to detail and organizational skills * Reliable * Experience working in a remote or hyrbid setting - self sufficientCapable of passing a background check Nice to Have Skills & Experience* Genesys software experience - highly preferred * Experience with salesforce or similar CRM * Experience with SharePoint * Childcare/Health background * government backgroundBilingual Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.