Call Center Supervisor - Focal Point Remodeling : Job Details

Are you a seasoned leader with a passion for delivering exceptional customer service? Focal Point Remodeling is on the lookout for a dynamic Call Center Supervisor to join our team. We're all about integrity, high standards, and making homeowners' dreams come true. We have big dreams too - to change the perception of the home improvement industry. Want to lead a team that's making a real impact? Let's talk!What You'll Do:As a Call Center Supervisor, you'll oversee the daily operations of our call center, ensuring everything runs smoothly and efficiently. You'll develop and implement policies to boost operational efficiency, monitor performance metrics like call volume and customer satisfaction, and ensure we're hitting our company standards. Leading, training, and motivating your team will be key to maintaining high performance and professional growth. You'll handle escalated customer inquiries, resolve issues promptly, and coordinate with other departments to ensure seamless service. Plus, you'll keep senior management in the loop with regular performance reports and stay up-to-date with industry trends to keep our operations at the top of their game.What We're Looking For:We're looking for someone with a Bachelor's degree in Business Administration, Management, or a related field, and proven experience as a Call Center Lead/Supervisor or a similar role. Proficient in call center software and CRM systems is a plus, along with strong leadership and management skills. Excellent communication, analytical, and problem-solving abilities are a must, as well as the ability to thrive in a fast-paced, high-pressure environment. If you're detail-oriented, organized, and have a knack for motivating and leading a team, we'd love to hear from you!What You'll Get:You'll enjoy a competitive salary, with opportunities for bonuses based on performance. We offer fantastic benefits, including medical insurance, paid vacation, and professional development opportunities. Join a team where your leadership is truly valued, and where you'll play a key role in shaping the future of our customer service operations.What Focal Point Remodeling is About:We are a people-first company raising the bar for excellence and integrity. At Focal Point Remodeling, we strive to be the #1 place to work in the home improvement industry. Our goal is to become the most trustworthy and recognized remodeling company in the nation.How to Apply:If this sounds like you, we'd love to hear from you! Send us your resume and cover letter. Join Focal Point Remodeling and be part of a team that's committed to Making Homes Better.Location:Position available in Harrisburg PACan't wait to meet you!