Call Center Supervisor - BlinkRx : Job Details

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation.

Responsibilities:

• Manage a growing team of Patient Success Specialists (call center) and assist with the day-to-day operations of the Patient Success team to ensure operational excellence and adherence to SLAs
• Review and analyze team and individual Specialists' performance data to meet and exceed structured performance targets across the team
• Collaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and linear team growth
• Manage the queue, backlogs and workflows of the Patient Success team and make tradeoffs to optimize performance
• Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience
• Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from Patient Success team
• Foster a collaborative, cohesive, and enjoyable team dynamic

Requirements:

• Bachelor's Degree in Communication, Business Administration or equivalent degree/experience
• 3+ years of leadership experience in a fast paced environment
• 2+ years of customer service, healthcare, pharmacy or other relevant experience
• Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners
• Ability to leverage data to make crucial decisions independently
• Strong problem solving skills, especially when working with ambiguous information
• Attention to detail with a knack for precision and organization
• Confident, patient, respectful, and a clear communicator

Location: Onsite, 5 Penn Center Blvd, Pittsburgh, PA 15205 ( Robinson Township)

Work hours: M-F, 9am-5pm EST