Call Intake - TEKsystems : Job Details

DescriptionCall Intake Specialists are responsible for handling inbound phone calls from clients and technicians. Phone calls from clients include creating service tickets, providing updates on existing service tickets, and triaging calls to transfer to other team members and/or departments. Phone calls from technicians include creating service tickets, providing updates on existing service tickets, documenting updates on existing service tickets, and dispatching service tickets to technicians. Call Intake Specialists are also responsible for the processing emails from multiple sources. Client facing and field facing email box tasks include entering service requests, providing updates on service requests, dispatching service requests, and providing support to field staffSkillsAlarms, call center customer service, dispatch, Phone System, Customer Service, Inbound Call, Multi Tasking, Customer service oriented, Microsoft office, Data entryAdditional Skills & QualificationsHigh School Diploma required 2+ years of customer service experience - retail, food service, call center, office work, receptionist, etc. Preferred: 6+ months of call center experiencePay and BenefitsThe pay range for this position is $18.50 - $18.50Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:--- Medical, dental & vision--- Critical Illness, Accident, and Hospital--- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available--- Life Insurance (Voluntary Life & AD&D for the employee and dependents)--- Short and long-term disability--- Health Spending Account (HSA)--- Transportation benefits--- Employee Assistance Program--- Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Plymouth,MN.Application DeadlineThis position will be accepting applications until Jan 25, 2025.About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.