Call Service Representative I - MidSouth Community Federal Credit Union : Job Details

MidSouth Community Federal Credit Union is seeking to to hire a talented individual who is driven by the desire to serve others in our back-office Call Center Department.

Who Are We?

As the oldest locally-owned financial institution in Middle Georgia, MidSouth Community Federal Credit Union focuses on its members each day -- both external and internal. All team members recognize the importance of Helping People Afford Life and it is at the heart of what we do.

A Day In the Life as a Call Service Representative

The primary role of a Call Service Representative (non-exempt, Grade 7) at MidSouth Community FCU is to assist members with their telephone requests; explain services, respond to problems, and direct phone calls to the appropriate area.

The Call Center Department is a close-knit team led by the Call Center Manager and housed at our Mercer University Drive branch in Macon GA. This department is a busy and fast-paced environment, assisting members and potential members with requests As a Call Service Representative, you would resolve problems within your authority to resolve, identify cross-sell opportunities and services to members, and maintain member account information on the computer system. You may also assist other departments as needed.

What Are We Looking For?

If you have worked in a financial institution in a back-office support role or if you have been customer/member-facing in a role that requires a high level of accuracy and attention to detail, this position may be perfect for you!

In an ever-changing world of banking, we are looking for someone who is adaptable to change and willing to see a task through from beginning to end. Additionally, we are looking for a person who is able to effectively balance priorities, while maintaining a level of high professionalism and courtesy to all members.

Experience: Six months to two years of similar or related experience.

Education: a high school education or GED.

Interpersonal Skills: Good listening and telephone skills. Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization.

How is the Work Schedule?

The Call Service Representative position is a full time role, working typically 40 hours weekly. There is a Saturday morning rotation for each person in the department. For this rotation, one person in the department would be scheduled to work during our open hours of 9 AM to 12 PM on Saturday, and would work a half-day during that week prior.

Are You Ready to Join Our Team?

Our recruiting cycle includes reviewing all applications, conducting phone interviews, and conducting face-to-face interviews. Once we review your application and resume, you will be contacted by phone if you are selected to move forward in our hiring process.

We will reach out to every applicant once the position is filled to inform you of the status of the position.

Note: This position has been posted for both internal and external applicants - meaning that current employees are eligible for this opportunity as well. If this position is filled internally, all external applicants will be notified, stating that fact.

Additional Notes

This position description is not all inclusive. The person hired for this role will be required to perform other duties as deemed necessary.

All external employment offers are subject to the satisfactory completion of reference, credit, drug, alcohol, and background checks.

POSTED 09/24/2024