CALL-TAKER - Henry County, GA : Job Details

Salary : $44,000.00 Annually Location : 140 Henry Parkway McDonough, GA Job Type: Full-time Job Number: 00115 Cluster: PUBLIC SAFETY Department: E911 EMERGENCY COMMUNICATIONS Opening Date: 03/04/2024 Closing Date: Continuous Description The purpose of this position is to answer and process emergency and non-emergency calls through the E911 Communications Center. Incumbents work under the direct supervision and training of a seasoned E911 Communications Officer and serve primarily as call takers, but individuals may spend time learning the dispatch consoles for various public safety departments. Examples of Duties

• Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls; determines nature of call and correct signal and/or code; enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.
• Provides lifesaving and pre-arrival instructions to callers in emergency medical situations; remains available to callers while units are in route; and checks medical status.
• Forwards information to the appropriate emergency response units or agencies; processes requests from law enforcement regarding driver histories, licenses, criminal histories, wanted or missing persons, etc.; research, verifies, and updates information through Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) databases.
• Utilizes a computer to enter and retrieve data; sorts and files records; and assists callers with information relating to police, fire, and Emergency Medical Services activity.
• Identifies incorrect or outdated information contained in the CAD; prepares and completes update forms for changes of street names and/or addresses; and submits to supervisor for verification.
• Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures; receives and reviews various documentation; reviews, completes, processes, forwards, or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.
• Operates a personal computer to enter, retrieve, review, or modify data, utilizing word processing, spreadsheet, database, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions.
• Communicates with supervisor, other County employees, law enforcement and emergency response personnel, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Performs other related duties as assigned.

Minimum QualificationsEducation and Experience: Requires a High School diploma or equivalent and one (1) year of related experience, or equivalent combination of education and experience. Licenses or Certifications: Must possess and maintain a valid Georgia driver's license. Must obtain and maintain the following: GCIC and NCIC Certifications, Cardiopulmonary Resuscitation (CPR) Certification, Emergency Medical Dispatch (EMD) Certification, certification on all dispatch consoles. Special Requirements: None. Knowledge, Skill, Abilities/ Supplemental InformationKnowledge, Skills and Abilities:

• Knowledge of local government operations, emergency management related programs, policies and plans, and modern office practices and procedures.
• Knowledge of Microsoft Word, Excel, PowerPoint, and other similar programs.
• Skill in the use of computers and software applications related to the essential functions of the job.
• Skill in effective communication, both verbally and in writing.
• Ability to meet and deal with employees and the public in an effective and courteous manner.
• Ability to get along with others and work effectively with the public and co-workers.
• Ability to work flexible hours, including evening meetings.
• Ability to multi-task and work within deadlines.
• Ability to deal with confidential and sensitive matters.
• Ability to use computers for data entry, word processing, and accounting purposes.
• Ability to operate a copying machine.

PHYSICAL DEMANDS The work is light work which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. Requires mental acuity including the ability to make rational decisions through sound logic and deductive processes, the ability to express ideas by means of the spoken word and have close visual acuity. WORK ENVIRONMENT Work is performed in a relatively safe, and secure work environment. Henry County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities to perform the primary job functions described in this job description. Henry County encourages both prospective and current employees to discuss potential accommodations with the employer. Henry County will comply with all applicable federal regulations and Henry County's insurance requirements governing workplace anti-drug and alcohol programs. Henry County employees shall be subject to the provisions of the Drug-Free Workplace Act of 1988.