Campus Support Technician II - Pasadena Independent School District (TX) : Job Details

Position Type:

Technology/Technician

Date Posted:

12/19/2024

Location:

Technology Services

Additional Information: Show/Hide

JOB TITLE: Campus Support Technician II

DUTY DAYS: 240

PAY GRADE: TN02

SALARY SCHEDULE: Click for Salary Schedule

Primary Purpose:

The Campus Support Technician II will deploy and maintain technologies in use by administrators, staff members, and students. The individual in this role will directly support the district 1:1 student device initiative, in addition to providing support for other identified campus technologies.

Qualifications:

Education/Certification

* High school diploma required, college preferred.

* A+ certification preferred.

Requirements

* Successful candidates must:

* pass drug and alcohol abuse standards,

* pass a criminal history background check,

* possess a valid Texas driver's License,

* have a clear driving record,

* and have automotive liability insurance.

Special Knowledge/Skills

* Effective verbal and written proficiencies with strong interpersonal skills.

* Ability to demonstrate a positive, customer-service oriented approach to work responsibilities.

* Capability to read and understand technical manuals and diagrams in order to facilitate the operation of equipment such as printers, computers, and projectors.

* Strong knowledge of computer diagnostics and advanced troubleshooting capabilities.

* Ability to provide just-in-time hardware and software support.

* Flexibility to cross train in related technical fields.

* Demonstrated attentiveness to detail.

* Capability to organize team projects for completion in a timely manner.

* Ability to work independently while following instructions effectively.

* Efficient management of tasks and priorities.

* Adaptability to changing work requirements.

Experience:

* 1-2 years of experience with:

* Windows 10 and Google Chrome Operating Systems.

* Microsoft Office Suite, Office 365, and Google Workspace.

* Computer diagnostics, repair, and imaging.

* Providing customer and technology service and support.

Major Responsibilities and Duties:

* Support of the student 1:1 device program by following established policies and procedures related to the distribution and support of student computers.

* Repair, imaging, distribution, and collection of student devices as necessary.

* Proper execution of device warranty procedures for student devices.

* Appropriate use of the 1:1 student device management system, including:

* device assignment,

* device check-in,

* device swapping,

* processing of lost devices,

* assessment of appropriate fees,

* and 1:1 system reporting.

* Accurate diagnosis of issues related to computers, accessories, and software programs.

* Participation in Windows device imaging efforts and enrollment of Chromebooks as necessary.

* Deployment of equipment and accurate inventory management for administrators and staff members.

* Assisting with installation, maintenance, repair, and upgrading of new and existing technologies.

* Utilizing proper documentation related to the technology work order and device inventory systems.

* Providing of status reports to relevant personnel as needed.

* Maintaining of a clean and organized work area.

* Use of Microsoft Outlook as the primary tool for communication with department management.

* Participation as an effective team member while contributing constructively to district and department goals.

* Adherence to department and district policies, precedents, and practices.

* Consistent demonstration of integrity and positive work ethics.

* Use of proper time management skills, including on-task work efforts and punctuality for daily work schedules, appointments, and meetings.

* Ability to stay-up-to-date professionally through the selection of quality staff development opportunities for personal growth.

* Training of district personnel regarding proper operation of software and equipment.

* Demonstration of sociable, customer-service driven interactions with all stakeholders, students, teachers, and administrators.

* Availability to work during periodic over-time, as required.

* Other duties as assigned.

Benefits:

* Medical Insurance Plans

* Teacher Retirement Plan

* Thanksgiving Holidays / Winter Break / Spring Break Holidays / Vacation Days

Mental Demands:

* Ability to communicate effectively (verbal and written); maintain emotional control under stress; interpret policy, procedures, and data; coordinate district functions.

Physical Demands/Environmental Factors:

* Frequent prolonged and irregular hours; repetitive hand motions; prolonged use of computer; steady phone interactions; moderate standing, walking, bending, and working from ladder.

* Must be able to lift at least 50 pounds.