Campus Technology Specialist - High School - Education Service Center Region 8 : Job Details

Job Title: Campus Technology Specialist II Wage/Hour Status: Exempt

Reports to: Director of Technology Pay Grade: 20(5) Duty Days: 207

Dept./School: Sulphur Springs High School Date Revised: 12/11/2024

Primary Purpose:

To provide technical support and maintenance for all campus-level technology systems, ensuring they meet the instructional and operational needs of the Sulphur Springs High School.

Qualifications:

Education/Certification:

* High school diploma or equivalent

* Bachelor's or associate's degree in a computer related field of study (Preferred)

Special Knowledge/Skills:

* Working knowledge of troubleshooting computers, software, networks, and peripherals

* Proficiency with Windows and Chromebook devices, related software, and related accounts

* Maintains a positive attitude and works effectively with others

* Strong organizational, communication, and interpersonal skills

* Ability to work independently and as part of a team

Experience:

1-3 years of experience in IT support, preferably in a K-12 or educational environment

Major Responsibilities and Duties:

* Provide technical assistance to faculty, staff, and students for campus technology related accounts

* Install, configure, maintain, and troubleshoot campus technology, including computers, peripherals, interactive displays, classroom devices, and networks

* Prepare, image, repair, and deploy devices

* Monitor, update, and document support requests

* Assist with inventory management, tracking, and deployment of technology equipment

* Collaborate with district IT staff to escalate and resolve advanced technical issues

* Assist in district technology projects and initiatives

* Use effective communication skills to present information accurately and clearly

* Participate in professional development to improve skills related to job assignment

* Perform other duties as assigned

Working Conditions:

Mental Demands/Physical Demands/Environmental Factors:

* Maintain emotional control under stress.

* Lifting and moving materials, computers, boxes, etc.

* Ability to stoop, kneel, crouch, walk, twist, bend, climb, drive and/or be mobile