Card Services Coordinator - Enterprise Bank and Trust : Job Details

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, were strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.

Together, theres no stopping you!

Job Title:Card Services CoordinatorJob Description:

Summary

This position will be responsible for supporting client Program Administrators on their Commercial Card support needs. The Cards Services Coordinator will handle a wide range of client needs from basic transaction inquiries, card and user administration, troubleshooting user portal issues and system training. The role is 1st line of support and will be required to handle a wide range of client requests in a timely manner. The Credit Card Coordinator will need to work with other departments and fellow team members to ensure the clients are taken care of and have the best customer experience possible.

Essential Duties & Responsibilities

• Day to day operational support for Commercial Card Program Administrator regarding technical and functional support

• Handle card service requests and maintenance tasks including card balance and transaction history/statements (decline/waive fees), card and user setup and management, replacement and new card requests, card activation and cancellation, lost/stolen card, disputes, fraud travel notifications, and phone payments

• Research and resolve errors for Program Administors

• Ezbiz, Spend Clarity and VPA support, troubleshooting and client training and VPA configuration management on behalf of client

• Process new business and commercial credit card applications through Salesforce and nCino with specific attention to data integrity at the point of input

• Monitor outstanding credit card applications and work with Card Services sales team to move applications forward

• Process potential fraud requests initiated by the fraud detection monitoring system. Contact the client to verify and confirm suspected fraudulent activity and remove any blocks on the card account.

• Follow up with clients within expected intervals to ensure the highest quality is achieved.

• Other duties as assigned.

Qualifications

• Excellent interpersonal, customer service, and sales skills

• Ability to understand and train others on technology based systems

• Professional and positive attitude

• Ability to input data accurately

• Ability to prioritize; handle multiple tasks; and work independently

• Self motivated

• Strong organizational skills and detail-oriented with the ability to complete forms and handle transactions with a high degree of accuracy

• Ability to complete and handle work/transactions independently

• Team-oriented, possess a positive attitude and work well with others

• Good phone voice with professional and well-groomed appearance

• Excellent verbal, written and interpersonal communication skills are essential

• Ability to adapt/respond quickly to change/new information

Supervisory Responsibilities

• None

Education and/or Experience

• Bachelors Degree or equivalent related experience

• Minimum 2-5 years banking/card experience with a preferred 1-2 years loan experience

Computer and Software Skills

• Skilled in operation of a personal computer, including Microsoft Word, Microsoft Excel, Google Sheets, Google Docs and PowerPoint

• Knowledge on internet browser settings

• Salesforce

• Gmail

• Adobe PDF

• Credit card platform

• Base 2000 experience a plus

• Visa Online portal experience a plus

• Experience working with FIS a plus

Certifications, Licenses, and Registrations

• None

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at [email protected].

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please download the Equal Employment Opportunity is the Law poster HERE.