Care Coordination Assistant - Care for Seniors : Job Details

Company Description

Care for Seniors is dedicated to enhancing the quality of life for seniors by providing a range of services to reduce stress due to age, disability, and illness. Our agency involves seniors and their caregivers in service provision, management, and development to ensure client satisfaction and fulfillment of needs. Services include assistance with daily activities, Alzheimer's/Dementia care, end of life, companionship, and more, tailored to meet individual needs.

Role Description

This is a full-time on-site Care Coordination Assistant role located in the San Francisco Bay Area. The Care Coordination Assistant will be responsible for assisting multiple departments with administrative aspects of service delivery and quality assurance, including supporting intakes of new clients, data entry and follow up, calendaring, and more. Additionally, the Assistant will help with coordinating care services and communicating with clients and their families, facilitating company sponsored events and series', and attending community events throughout the San Francisco Bay Area.

• Assist data entry for service inquiries
• Maintain records for partnered Senior Living Communities, as well as submitting paperwork for new partnerships
• Supporting start of care and onboarding of new clients
• Assisting families/clients with senior living community tours
• Assisting in coordination of caregiving services, as needed
• Following up with existing clients to ensure service standards are upheld and satisfaction rates remain high
• Supporting New Caregiver onboarding with HR team through culture and policy education
• Quality assurance visits
• Providing direct support to clients in times of emergency as needed
• Collaborating in the development of new service programs, market research, and promotional opportunities
• Counseling and redirection of field staff as needed
• Assisting with in-home assessments and walk-through
• Other administrative duties as assigned

Qualifications

• Interpersonal Skills and Communication skills
• Passion for supporting others on and off the team
• Ability to work effectively in a team-oriented environment
• Strong organizational and time management skills
• Previous experience in a similar role is preferred

Care for Seniors is an Equal Opportunity Employer and values diversity at all levels. All qualified applicants

will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.