Care Coordinator - Crossroads - Knox Area Rescue Ministries : Job Details

Summary:The Care Coordinator is responsible for ensuring the care of guests at KARM. The care coordinator will assist in developing and working actionable life plans. They will also be responsible for knowing and connecting KARM guests to relevant health providers and resources to work towards stability. Physical, Mental, and spiritual resources are critical in this role. An ability to continually assess and create a safe environment that is conducive to change and that assures individual commitment to personal change. This position also will ensure the development of individualized plans for each participant; facilitate ongoing plan changes that support individual progress, needs, and challenges. In addition, the ability to lead, guide, encourage, and support volunteers who will work closely with KARM guests as mentors, teachers, community resource specialists, and post-graduation support. Finally, the ability to create and sustain a team environment, where God is the center and interdependence is valued. Duties:

• Advocate on behalf of KARM guests.
• Ensure the consistent application of program standards and guidelines, curriculum, and discipleship models.
• Develop relationships with participants that promote and model a well-balanced Christian life.
• Ensure the development of individualized plans for each KARM guest.
• Meet with participants as necessary to ensure maximum benefit for the guest.
• Make appropriate internal and external referrals for services.
• Be able to apply the correct resource to the need at hand.
• Ensure consistency in application of KARM safety guidelines, policies, and procedures that impact participant activities and decisions.
• Participate in the selection of skilled volunteers, and provide targeted orientation. Provide training and direct supervision, along with constructive feedback and coaching. Ensure that each person fully understands their ministry role.
• Select, coach, and develop volunteer leaders in key support areas (mentoring, aftercare, prayer, etc.)
• Ensure the maintenance of accurate, up to date, file records for participants, utilizing Spero, HMIS, and other applications and tools provided.
• Exhibit caring Christian lifestyle to residents, staff, volunteers, and donors.
• Work cooperatively with ministry staff and departments to ensure an effective and efficient residential environment.
• Coordinate work processes with other departments as needed.
• Perform other essential duties as assigned.

Requirements:

• BS in related field (psychology, social work, counseling, ministry) or equivalent education and experience
• Master's level education highly desirable
• Two years working with the homeless and/or those with substance abuse and/or mental health challenges preferred
• Ability to clearly explain and present the Christian plan of salvation and lead a person through the process
• Demonstrated ability to establish a feeling of trust, safety, consistency, and hope
• Demonstrated ability to work cooperatively with peers and management toward the accomplishment of the ministry purpose
• Experience with and skilled in leading and coaching others; experience working with volunteers a plus
• Ability to set and monitor goals for and with individuals
• Ability to communicate effectively with individuals dealing with various forms of trauma
• Demonstrated skills in individual and group counseling
• Ability to maintain organized records
• Ensure patient confidentiality with the information they share during appointments
• Ability to effectively adapt to change
• Good organizational and administrative skills
• Ability to manage a busy work calendar
• Ability to build personal relationships and maintain appropriate boundaries with residents

Working Conditions:

• Potential high-risk environment at KARM maintained property
• Working daily with individuals having medical, mental health, and/or addictive behaviors
• Some local travel may be required for various purposes
• Occasional required attendance at KARM special events, sometimes during weekend or evening hours