Care Coordinator - Visiting Angels Columbus West : Job Details

Want to make a difference every day? Like to solve puzzles? Have excellent Customer service skills? Are you great at multi-tasking?Join Visiting Angels Columbus West, an award winning Home Care Company, as a Care Coordinator! We are searching for an additional Care Coordinator to work with our clients and caregivers to provide quality home care services. This is a challenging but rewarding opportunity for someone who wants to feel like they are making a difference in the life of seniors in Central Ohio by matching caregiver skills/talents with client needs. Must be able to multi task at a high level and be able to fit and change schedules together as needed. Schedule caregivers to meet client scheduling and care needsConduct regularly scheduled follow up telephone calls and home visits with clients to ensure high satisfaction Conduct interviews and see caregivers through the complete hiring and onboarding processesCounsel caregivers to meet client and company expectationsRecognize and reward good job performance and promote caregiver recognitionMaintain detailed documentation on all scheduling changes and correctionsDevelop and maintain positive relationships with clients, their families, and caregivers Occasional paid on call responsibilitiesOther miscellaneous duties at they may ariseWe Offer: Life /work balanceExcellent pay with bonusesFree Health and Wellness InsurancePaid time off401KFree AAA membership with roadside assistanceM- F work schedule (occasional paid on call responsibilities)Supportive fun work environmentExperienced, tenured co workers To be considered: Prior experience scheduling multiple employees and clients (Home Care scheduling preferred) Prior experience in interviewing, hiring, and onboarding Ability to listen and communicate clearly fluently and diplomatically Able to remain flexible, resilient, calm and maintain a sense of humor in all situations Work independently and proactively with minimal direction or supervision Proficient with Microsoft Office, scheduling systems and other healthcare industry related software Pass a thorough background screening and have excellent employment references Visiting Angels of Columbus West where we were voted:Best of Home Care Leader; 2021, 2022, 2023, 2024Best of Home Care Employer; 2021, 2022, 2023, 2024Best of Home Care Provider; 2021, 2022, 2023, 2024