Care Delivery Associate - Charlie Health : Job Details

**Care Delivery Associate**

at Charlie Health Remote Adolescents and young adults across the country need our help. The sad reality is that a mental health crisis has taken ahold of our most vulnerable populationleading to record levels of depression, anxiety, addiction, and self-harm. From Manhattan to Montana, this reality is compounded by issues of access, both geographic and financial. The mental health landscape is systemically broken, and our children are suffering as a result.

Charlie Health has set out on a mission to reimagine how high acuity care is delivered to teens and young adultsparticularly those in rural populations. Were building the worlds first infinitely scalable, virtual-first mental health practice. Our initial offering is a virtual intensive outpatient program (vIOP), which connects like-minded virtual groups with therapists that specialize in their specific mental health needs.

Our goal is to help children and families heal together. Through a combination of exceptional medical and psychological care, engaged community partnerships, and best-in-class technology, we provide an unparalleled approach to recovery support that serves individual needs in an integrated way. Join us in our mission to ensure that every teen and young adultregardless of location or socioeconomic statuscan get the care that they deserve.

****About the Role****

The Care Delivery Associate will be an integral part of helping Charlie Health enhance its clinical delivery model. As a member of the Clinical Operations team, this individual will be responsible for operationalizing processes and technologies that help our therapists deliver more care, to more kids, more quickly. This may include designing new onboarding and training processes, analyzing regional clinical capacity to inform hiring velocity, introducing new technologies and processes that ease the lives of our clinicians, and much more. We expect that this individual will be able to liaise seamlessly between our Care Strategy, Clinical and Product team leaders, translating the needs of our therapists into actionable, scalable operational solutions. This position is not for the faint of heart but it will provide unmatched impact and room for professional growth.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

****Responsibilities****

* Liaise between the Clinical team and Operations team, identifying key bottlenecks in clinical delivery

* Introduce new policies and procedures that drive efficiency across the Clinical team

* Support strategic projects alongside senior members of the Care Delivery team

* Share key insights with the Care Strategy team to help provide context to their analyses

* Design clinician retention and engagement strategies alongside our HR team

* Summarize qualitative and quantitative data from our therapists and patients to drive operational recommendations

* Recommend product functionality based on the challenges and feedback of the Clinical team and insights from the Care Strategy team

* Execute operational projects alongside the Chief Clinical Officer

* Evaluate, vet, and implement new technologies that make it easier for our therapists to deliver and bill for their services

* Manage clinician scheduling

* Develop timelines, deadlines and operationalize provider enablement software

* Create initiatives and implement changes to improve client experience

* Increase efficiency related to hiring, onboarding and training

****Qualifications****

* 2-5 years of experience

* Microsoft Office proficiency

* Work authorized in the United States and native or bilingual English proficiency

* Experience in translating non-technical stakeholder needs into technical and operational solutions

* Strong interpersonal, relationship-building and listening skills, with a natural, consultative style

* Experience designing and implementing new processes and procedures across various teams

* Ability to energize, communicate, and build rapport at all levels within an organization

* Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment

* Experience advising, presenting to, and persuading senior corporate personnel

****Perks****

Our mentality is to find the best, attract the best, and pay the best talentwhich is why we prioritize quality over quantity of hires. While we offer zero-stress medical, dental, and vision coverage, competitive salaries, and a generous PTO policy, we're way more excited to tell you about a few perks that are unique to Charlie Health. Weve spent time thinking through what it means to be a mental health company and how we can better align these additional perks with our mission and values.

First and foremost, we believe that no one should ever have to compromise on their mental or physical health. This is why we offer a fully paid subscription to the mindfulness, talk therapy, nutrition, or fitness app of your choice (Headspace, TalkSpace, Noom, Peloton, etc.). We also offer complimentary yoga sessions for you and your loved ones, twice per month, that are hosted by one of our licensed instructors. Our team is big on self-care, and we are committed to helping our employees live happy and healthy lives.

We also want you to live and see our mission in action. We encourage every employeeregardless of departmentto shadow our vIOP sessions once per month. And while its motivating to experience the care that we provide to patients, we also want to collectively celebrate their successes. This is why we host quarterly events to recognize alumni of our program and bring together patients and team members around shared experiences. Whether it be through a cooking class, a magic show, a comedy act, or a virtual talent competition, we want to uplift our patients and teammates, together.

If youve made it this far, well, were excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. There are lives on the line, and we have teens to save. Theres no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Charlie Health, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Charlie Health because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. Were hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.

*Please do not call our public clinical admissions line in regards to this or any other job posting.*

*At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all teens and young adults.*

*Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.*

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter.