Career Services Advisor - Texas Workforce Commission : Job Details

About the Company - Baker Ripley

Responsibilities -

• The Career Advisors support visitor requests by answering the phone, interacting face to face, by email, live chat, or social media.
• Staff will make sure customers are greeted professionally, listened to carefully, treated respectfully, and assisted promptly throughout their visit.
• Staff responds to the request and/or connects the individual to the services, resources, knowledge, and expertise of Workforce Solutions staff.
• Staff may suggest using staff-assisted resources such as workshops, to help the customer get a job, keep a job, or get a better job.
• Makes referrals to jobs and community resources on a weekly basis for all customers interacted with that week.
• Delivers prompt services in a timely, friendly, and consistent manner.
• Provides professional employment-related counseling and advice about local labor market information, career exploration tools, resources, and job search on a daily basis for no less than 10 customers a week.
• Interacts with customers in a friendly manner, making eye contact, listening to customer requests, and offering help to customers.
• Serves as an advocate for the customer in accessing the needed service.
• Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources, and use of resources, materials, and equipment.
• Manages customers in their career exploration, including:
• Developing a relationship with the customer
• Actively listen to determine customers' employment-related wants and needs,
• Identifying skills and abilities,
• Evaluating their past work experience, as it relates to current goals.
• Conducting thorough assessments to identify customers' strengths and address challenges.
• Collaborate to establish short and long-term employment and career goals.
• Leverage external and system resources to achieve the most effective outcomes.
• Advocates for the customer and provides other resources and contacts, when Workforce Solutions cannot meet the customer's needs.
• Provide ongoing communication to ensure customers' needs are met and maintain contact with the individual to coach and support, recognize benchmarks, and achieve goals.
• Helps customers access other services and resources they may want or need, including Workforce Solutions' financial aid.
• Facilitate career events, presentations, and workshops associated with resume writing, interviewing skills, networking, and industry research.

Qualifications -

• Skills
• Required
• Communication - Some Knowledge
• Customer Service - Some Knowledge
• Education
• Required - High School or better.

Pay range and compensation package - $48k

Equal Opportunity Statement - [Include a statement on commitment to diversity and inclusivity.]