CAREER SERVICES MANAGER - Youngstown Area Goodwill Industries : Job Details

YOUNGSTOWN GOODWILL INDUSTRIES, INC. COMPREHENSIVE JOB DESCRIPTIONJOB TITLE: Career Services Manager REPORTS TO: Vice President of Mission ServicesYoungstown Area Goodwill Industries, Inc. is one of the best kept secrets in Eastern Ohio and Western Pennsylvania. The organization operates 10 retail stores, is an eCommerce seller, works with community partners to provide business services solutions, and ultimately uses the revenue it earns to assist the Mission Services department in providing services to assist individuals in finding, maintaining, and advancing in employment. We are seeking an empathetic, resourceful, and highly motivated Career Services Manager to join our team to support Mercer and Lawrence (PA) counites. The Career Services Manager will help individuals in overcoming barriers to employment and help them secure sustainable employment. The ideal candidate will have a deep understanding of workforce development, community resources, and job search strategies. This role involves working closely with job seekers to assess their needs, identify appropriate career opportunities, and provide coaching throughout the job search process.Specific Job Responsibilities

Career Coaching & Support: Provide one-on-one coaching and guidance to job seekers, helping them navigate the job market, set career goals, and identify employment opportunities suited to their skills and interests.

Job Search Assistance: Assist clients in creating and refining resumes, cover letters, and job applications. Guide them in job search strategies, online application processes, and networking techniques to maximize their employment prospects.

Assess Client Needs: Conduct initial assessments to determine the job seeker's skills, qualifications, and barriers to employment. Develop personalized employment plans that address specific challenges, such as lack of skills, experience, or access to transportation.

Community Relationships:Establish and maintain community relationships with employers and public agencies to facilitate learning and secure employment opportunities. Develop, grow and maintain relationships with a variety of referral sources and employers to increase participant referrals and program utilization. Establish and grow programming to meet identified needs.

Documentation and Reporting:Clearly record participant progress through services and complete all necessary documentation and reporting within established times. Upload documents and update information in client record system within 24 hours of meeting or speaking with client.

Work with team members to provide services that will address: attendance; punctuality grooming; job seeking skills; work quality and quantity; work-related skills such as time management, mobility, and money management; work practices; reasonable accommodations and assistive technology; and counseling regarding other barriers to employment.

Ensure program compliance with policies, procedures and practices in accordance with a variety of oversight agencies including the Commission on Accreditation of Rehabilitation Facilities (CARF) standards.

Work with staff in training procedures, paperwork, and departmental expectations. Review and provide feedback regarding statistical interpretation, quality of content, grammar and formatting of reports. Responsible for overview of client daily documentation, monthly reports, final reports, team and exit staffing documentation, and other required documentation according to deadlines of direct staff members. Learn, use, submit, and teach current OVR (PA), PA First Step Act and other report templates as directed.

All other duties as assigned

QUALIFICATIONSBachelor's degree in social work, education, psychology, rehabilitation counseling, or related field preferred. Knowledge of Western Pennsylvania (Mercer and Lawrence counties) community resources and agencies. Must have a valid driver license. KEY SKILL SETIntegrity/Judgement, Customer Focus, Communication, Teamwork, Leadership, Growth and Development of People, Financial Accountability, Strategic Thinking, Adaptability/Flexibility/Change ManagementHOURS WORKED Employee will normally work full-time, forty (40) hours. Will be required to attend in-person weekly meetings at our Liberty, Ohio office location and at various community organizations. NUMBER OF DAYS WORKEDMay vary, but normally five days per week.OVERTIME HOURS Generally overtime hours are not scheduled; however, flextime may be used based on the needs of the company.PHYSICAL DEMANDSFor the purpose of determining the frequency of an activity, please refer to the following table:Never: 0% (0 Min. to 6 Min.) Occasionally: 1 - 33% (6 Min. to 2 Hrs. 45 Min.)Frequently: 34 - 66% (2 Hrs. 45 Min. to 5 Hrs. 30 Min.)Continuously: 67 - 100% (5 Hrs. 30 Min. to 8 Hrs.)STANDING Frequently (34-66%)Surface: CementWALKINGFrequently (34-66%) Surface : Cement, tileSITTINGOccasionally (1-33%) Activity: All aspects of jobCLIMBING Never (0%)BENDING Frequently (34-66%)Activity: While standing, must bend to assist individuals who are seated at workstations.STOOPING/KNEELING Occasionally (1-33%)REACHING OVERHEAD OR AT SHOULDER LEVEL Frequently (34-66%) Activity: Instructing clientsTWIST AND TURN Frequently (34-66%)Activity: All aspects of job.LIFTING Frequently (34-66%)Activity: Instructing clients, maintaining quality control; 25-50 lbs.CARRYING Frequently (34-66%)Activity: Instructing clients, helping with quality control; 25-50 lbs.PUSH/PULL Frequently (34-66%)Activity: Instructing clients, helping with quality control; 25-50lbs.COORDINATION Eye, Hand, Foot Continuously (67-100%) Activity: All aspects of jobTALKING/HEARING/SEEING Continuously (67-100%)Activity: Required in most aspects of job MACHINES/TOOLS/EQUIPMENT/WORK AIDSFrequently (34-66%)Activity: Using Microsoft computer products, phones, fax machines, copy machinesENVIRONMENTAL CONDITIONS Indoors (100%)Occasional fumes from tow motors; occasional odors from cleaning solutions and grease; constant noise.HAND COORDINATION RIGHT LEFT BOTH FREQUENCYMajor Hand X Continuously (67-100%)Fine Manipulation X Continuously (67-100%)Gross Manipulation X Continuously (67-100%)Simple Grasping X Continuously (67-100%)Power Grip X Continuously (67-100%)Hand Twisting X Continuously (67-100%)Fingering X Continuously (67-100%)In compliance with the Drug-Free Workplace Act of 1988, Youngstown Area Goodwill Industries has a longstanding commitment to provide a safe, quality-oriented and productive work environment. Alcohol and drug misuse poses a threat to the health and safety of Youngstown Area Goodwill Industries employees and to the security of the company's equipment and facilities. For these reasons, Youngstown Area Goodwill Industries is committed to the elimination of drug and alcohol use and misuse in the workplace.NOTE: This comprehensive job description is subject to supplementation or modification if the actual job functions change.Reasonable accommodation will be considered in determining whether an applicant is qualified to perform the essential functions of the job and its underlying physical demands.