Caregiver Training Coordinator - FirstLight Home Care - Lansing, MI : Job Details

Benefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Caregiver Training CoordinatorLocation: Howell/Brighton Territory- Must be willing to also help in the Lansing area as neededEmployment Type: Salaried, Full-Time (Approx. 20 hours/week caregiving, plus additional responsibilities).Reports To: Care Coordinator & SchedulerAbout the RoleJoin our compassionate team as a Lead Caregiver Trainer & Office Assistant, a dynamic position that blends caregiver training, office administration, and on-call coordination. This role is ideal for someone who thrives on variety, enjoys mentoring others, and is committed to providing exceptional client care.You'll work closely with caregivers, clients, and the office team to ensure seamless operations, particularly during evenings, weekends, and on-call rotations. With responsibilities spanning from training and supervising caregivers to supporting client needs, this role is vital in upholding our high-quality standards.Key ResponsibilitiesCaregiver Training & Support

• Lead engaging caregiver training sessions (2–3 hours) for new hires at their first shift.
• Conduct onboarding meet-and-greets for new caregivers, fostering strong team connections.
• Provide ongoing support to ensure caregivers deliver exceptional service.
• Develop, update, and manage training resources.

Office Administration

• Answer phones during evening and weekend shifts.
• Perform administrative tasks including scheduling, data entry, and auditing compliance files.
• Conduct supervisory visits and maintain accurate client records.
• Use WellSky software proficiently for scheduling and data management.
• Act as the bridge between caregivers, clients, and the office team.

On-Call & Scheduling Coordination

• Respond promptly to after-hours client and caregiver inquiries or emergencies.
• Collaborate with on-call managers to resolve scheduling challenges.

Client Interaction

• Handle new client inquiries, follow-ups, and service coordination.
• Ensure top-notch customer service by addressing client needs effectively.

Regional Coverage

• Serve both the Lansing and Brighton territories as needed.

What We're Looking ForEssential Skills & Experience

• Background in caregiving, training, and administrative roles preferred.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Tech-savvy: Proficient in Microsoft Office and scheduling software.

Personal Attributes

• Compassionate, patient, and service-oriented.
• Flexible schedule with evening, weekend, and on-call availability.
• Reliable transportation and willingness to travel as needed to ensure clients are receiving the care they need.

What We Offer

• A unique blend of caregiving and administrative work.
• Opportunities to mentor and develop a caregiving team.
• Supportive, team-focused work environment.
• Flexible scheduling and competitive salary.
• Bonuses after 90 days
• Benefits such as health, dental, and vision insurance.

How to ApplyInterested in joining our team? Apply today! We have just one position for this unique opportunity to help you advance in your caregiving role. Dr. Deborah Moerland- Owner

Member businesses are independently owned and operated. Your application will go directly to the member business, and all hiring decisions will be made by the management of that business. All inquiries about employment at these businesses should be made directly to the business location, and not to Home Care Association of America.