Carhop/ Skating Carhop (server) - Sonic Drive In : Job Details

**Position:** **Carhop**

**Immediate Supervisor:** Manager on Duty (MOD)

**Status:** Nonexempt

**Position Summary:** This position serves product to guests.

**Essential Job Duties:**

+ Ensure that product meets operational, quality, and appearance standards before being delivered to guests

+ Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds

+ Provide friendly, quick, and polite service to guests

+ Promptly respond to guest requests

+ Report customer complaints/issues to MOD

+ Assist guest with payment

+ Make accurate change quickly and efficiently

+ Clear trays and trash from guests' vehicles, patio, drive-thru, and parking lot

+ Comply with all company policies, procedures, and operational standards

+ Perform regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease - pursuant to operational standards

+ Regular attendance

**ADDITIONAL DUTIES:**

+ Report employee complaints/issues to MOD

+ Move and stock food product weighing up to 50 pounds

+ Skating Carhop:

+ Complete Skating Carhop training requirements

+ Perform duties while on roller skates

+ Perform other job-related duties as assigned or required

**Time/Shift Expectations:** Irregular hours; nights; weekends; and holidays

**Qualifications and Job Requirements:**

+ Knowledge/Skills

+ General restaurant or retail knowledge

+ Basic math and reading skills

+ Effective verbal and written communication skills

+ Ability to follow directions

+ Customer service and multi-tasking skills

**Work Environment:** Continuous standing, bending, reaching, moving, stooping, stretching, lifting, and skating (for Skating Carhops) in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions