Caribou Team Member - Kessler Foods : Job Details

At Caribou in Kessler's, we create day-making experiences that spark a chain reaction of GOOD! Our team members are critical to promote Kessler's Customer Commitment by providing Unmatched Customer Service; Unmatched Quality & Freshness; and Unmatched Presentation & Cleanliness. Our team members must be willing to provide speedy, friendly, helpful, and thankful service to our customers. RequirementsYou will play a crucial role in delivering an exceptional guest experience. You will work with a passionate team to serve high-quality coffee and other beverages, assist with food preparation, and provide friendly, efficient customer service in a warm, welcoming environment. Your attention to detail, teamwork, and enthusiasm will help create a positive atmosphere that makes guests want to return. Team Members are the first people to greet our guests and play an important role in providing superior customer service! We train our crew in all positions (cashier, barista, and food service) to help support store operations and team goals.

• Customer Service: Greet and interact with guests in a friendly, courteous, and professional manner. Ensure that every customer's experience is exceptional, addressing concerns and providing solutions as needed.
• Beverage Preparation: Prepare and serve high-quality coffee, espresso drinks, and other beverages according to recipes and standards. Customize drinks as requested by customers.
• Food Service: Assist in the preparation of food items such as pastries and sandwiches following health and safety guidelines.
• Cash Handling & Register Operation: Accurately process customer transactions, handle cash, and operate the POS system.
• Maintain Cleanliness: Keep the store clean and organized by following daily cleaning procedures, maintaining cleanliness of tables, floors, and equipment, and ensuring a tidy work environment.
• Product Knowledge: Learn and stay updated on products, promotions, and seasonal offerings. Share this knowledge with guests and make recommendations based on their preferences.
• Team Collaboration: Work cooperatively with fellow team members to ensure efficient store operations and guest satisfaction.
• Adherence to Policies & Procedures: Follow company policies and procedures regarding food safety, cleanliness, and operational guidelines.

Qualifications:

• Experience: Prior customer service or food service experience is preferred but not required.
• Skills:
• Excellent communication skills with a focus on guest interaction.
• Strong multitasking abilities and attention to detail.
• Ability to work in a fast-paced environment while maintaining quality and customer satisfaction.
• Physical Requirements: Ability to stand for extended periods, bend, lift up to 25 lbs, and work in a busy environment.
• Availability: Flexible schedule, including mornings, evenings, weekends, and holidays, based on store needs.
• Passion: A genuine passion for coffee, food, and providing exceptional customer service.