Job Summary:
To assist the Operations Manager/General Manager(s) with all aspects of the Carlisle Inn - Sarasota, FL while adhering to the traditional values that Dutchman Hospitality Group upholds in speech, appearance, and conduct. Acting as the direct Manager on Duty in the absence of location GM. Maintain/Improve profitability of Inn by ensuring occupancy maximization, rate optimization and cost control through labor management. Maintain/enhance morale of staff while adhering to Company guidelines. Developing/Instituting ways to improve processes. Ensure the best possible guest experience is achieved by maintaining the highest standard of service.
Supervisory Responsibilities:
Supervision of all location team members in absence of the General Manager, and / or provide supervision assistance when called upon.
Pay: Salary Based on Experience
Duties/Responsibilities:.
Develop a thorough working knowledge of all aspects/departments of Inn operations.Build an in depth coherency of fiscal management/responsibility of InnInterviewing, hiring, training, scheduling, performance appraisals & coaching staff.Maintain profitability of the Inn while ensuring the security of property and safety of guests.Provide on-going training and guidance to ensure appropriate development of supervisors.Remain familiar with changes and trends in industry.Participate in local peer groups related to the industry such as OHLA or AHLA.Setting goals/priorities for his/her location to support the goals of the GM.Scheduling adequate staff to ensure quality service of guests while meeting budget requirements.Providing day-to-day training of staff while developing a structure of accountability.Developing systems to streamline processes and ensure the smooth and efficient operation of Inn.Working closely with staff to create an atmosphere filled with positive communication.Monitor equipment repairs, making safety a priority without incurring unnecessary costs.Maintain an open line of communication with the OM/GM/Supervisors.Making certain staff adhere to DHG standards regarding dress code and guest service.Proactively solving problems and facilitating efficient and accurate flow of communication.Oversee Conference Room Set-up including Auto and Visual.Schedules will include some evenings, weekends and holidaysPerforming any additional duties as assigned.Required Skills/Abilities:
2 – 5 years' experience managing, motivating, and scheduling staff in the hospitality field;Strong verbal/written communication and presentation skills;Ability to interface with all levels of staff;Excellent interpersonal skills;Strong customer service background.Education and Experience:
Any combination of education, training, and/or experience equivalent to completion of a bachelor's degree with major coursework in business, marketing, communications or related field.
Physical Requirements:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel, talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
Work environment:
The Inn segment is a fast-paced high volume environment requiring movement and flexibility.
Dress Code:
Business attire based upon the anticipated work being performed or assisting with.
Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Dutchman Hospitality actively supports and encourages non-discriminatory employment policies and practices, and is committed to fostering the growth and development of its employees. We therefore offer equal opportunity and equal consideration to all persons who seek employment with us and to those who are already employed by Dutchman Hospitality. No employee or applicant will be discriminated against on the basis of race, color, ancestry, religion, national origin, gender, age, veteran status, disability, genetic information, pregnancy or childbirth and/or any other characteristic protected by federal, state, or local law. Dutchman Hospitality will not request or require the disclosure of genetic information except as may be permitted under the Genetic Information Nondisclosure Act. 1. 1.It is our policy to recruit, hire, train, and promote the most qualified individuals based on merit, abilities and qualifications. We believe that its Equal Employment Opportunity Policy will be furthered in an environment of mutual trust where employees are encouraged to discuss their problems with members of management. We will not discriminate against a qualified applicant or employee because of a disability. Reasonable accommodations will be made for qualified individuals with known disabilities unless doing so would result in undue hardship. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Employees with disabilities have equal access to all benefits and privileges of employment that are available to similarly situated employees without disabilities.
