Carpet Cleaning Technician - Intek Cleaning & Restoration : Job Details

Carpet Cleaning Technician - Sioux Falls

Purpose: Promote business growth and customer satisfaction by excelling in the completion of high quality and timely cleaning projects. Responsible for cleaning carpet, upholstery, area rugs, and tile and in both residential and commercial properties.

Essential Functions:

* Meeting with customers to discuss their cleaning needs

* Assessing the state of the floors and carpets that need to be cleaned

* Applying stain and pre-cleaning treatments to the carpets and floors

* Cleaning carpets and floors using both equipment and hand-washing techniques

* Setting up equipment for drying carpets

* Up-selling cleaning services and company products and services

* Handling payments

* Providing a great customer experience

* Cross-train to assist with other departments such as water mitigation

Additional Expectations:

* Demonstrate knowledge and skills in craftmanship

* Communicate with a positive and empathic approach to customer interactions

* Communicate effectively with co-workers and leadership team

* Work diligently and move from one task to another without a loss of efficiency

* Respond positively to sudden changes. Apply flexibility and the ability to adjust quickly.

* Demonstrate organizational skills with attention to detail

* Demonstrate a high degree of accuracy of work

* Work independently and exhibit strong problem-solving, decision making, and judgement skills

* Identify opportunities for improvement

* Cross-train as requested to develop and broaden skill set

* Be a team player willing to assist with a variety of tasks and assignments

* Apply personal ethics, honesty, initiative, and responsibility in carrying out the functions of this position

* Actively follow and support the Mission of Intek, its policies and procedures

* Perform other duties as assigned

Experience and Education:

* High School Graduate or GED Required

* Valid driver's license and satisfactory driving record Required

* Ability to pass a background check Required

Physical Demands

* Ability to occasionally bend, climb or balance, kneel, stoop, walk, or push and pull objects

* Ability to lift up to 25lbs, and occasionally 100lbs, to perform job functions

* Ability to work in a variety of environments, conditions, and temperatures including both in the office and in the field