Case Manager - Adult Program - Crystal Springs : Job Details

Why Join Crystal Springs?Crystal Springs provides high-quality residential and educational services that support the growth and well-being of children and adults with diverse needs. We are committed to creating a safe, nurturing environment that fosters individual development and helps each individual reach their full potential. Crystal Springs team members can expect: Impactful Work: Make a meaningful difference in the lives of children with diverse needs.Supportive Environment: Work within a team that values collaboration, professionalism, and personal growth.Professional Development: Access to ongoing training and opportunities for career advancement.Comprehensive Benefits: We offer a competitive salary and benefits package, including health insurance, retirement plans, and more.Join Our Team as a Talent Acquisition Specialist at Crystal Springs!Crystal Springs is looking for a dedicated and experienced the Case Manager who will is responsible for providing case management services to the individuals and their families; initial and on-going collateral work with licensing agencies, funding sources, referral sources, guardians, courts, and other programs; coordination of internal services that include quality assurance, conducting pre-placement interviews and supporting the intake process; coordinating and facilitating individual transitions to new homes within the program and/or to other agencies; and maintaining and/or maintaining needed resources. The Case Manager participates collaboratively with all members of the management team.Standards of Care: Promote and support each individual's Quality of Life by assuring Respect and Dignity, Individual Choice, Personal Growth and Accomplishment, Personal Well-being, and Community Membership/Relationships Address the total individual, inclusive of medical, psychosocial, behavioral, and spiritual needsInvolve the individual, to greatest extent possible, and caregiver in the decision making processFacilitate transitions of care, which includes a complete transfer to the next care setting provider (internal and external) that is effective, safe, timely, and completeProvide professional presentation when representing the agency with external partiesEnsure that all family members, guardians, and visitors are welcomed and treated with dignity and respectWork collaboratively with funding agencies, licensing agencies, and guardians in the best interest of the individual and alert appropriate administrator(s) in the identification of potential conflictsEnsure visits, telephone, and mail contact with family or other identified supportive adults in accordance with the individual service plan and program rules and standardsPromote interventions that promote the development of independence and improved quality of lifeMaintain professional boundaries and confidentiality with individuals, families, guardians, and other external stakeholdersEstablish and maintain a positive collaborative working relationship with families/guardians, day habilitation program, residential supports, nursing department, providers and other appropriate agenciesCase Liaison: Serve as the primary liaison to families/guardians, agency supporters and provider organizationsCommunicate treatment progress, issues, concerns, and general status to families/guardians, and other relevant external case workers as needed, and minimally once every two weeksMaintain routine contact with day habilitation program, residential supports, nursing department, providers and other appropriate agenciesEnsure adequate and on-going communication of progress, issues, concerns, and general status to all members of the individual's teamProvide initial response to most concerns and complaints from parents, guardians, workers, and other external stakeholders, working closely with the Supervisor II's, Residential Coordinators, and Director of Residential ServicesDistribute Satisfaction Surveys to parents/guardians as per Crystal Springs' procedureExternal Meetings and Hearings: Attend relevant case and administrative reviews, court reviews and hearings, hospital discharge planning meetings, and other off-campus meetings designed to ensure clear communication and cohesive service deliveryCoordinate and attend pre-placement interviews to plan and prepare intake and placement for admitting individualsCoordinate and attend placement interviews to plan and prepare post-discharge placement and treatment/support for discharging individualsManagement Team - Leadership: Assist in the leadership of the residential team, as a member of the management teamParticipate as a member of the management team to ensure the adequate and relevant discussion and communication of individual progress, needs, concerns, etc. to other members of the management team and to inform the team of decisions that pertain to the individualsAttend all required team, management, and campus-wide meetingsParticipate and support activities as necessary and assignedProvide specialized training to supporters, supervisor I's and II's, and residential coordinators in the areas of advocacy, case management and care records maintenanceReporting and Notification: Report all therapeutic physical interventions to families and relevant external agenciesReview and coordinate all incident reportsFacilitate critical notifications and related documentation using Crystal Springs' form and protocol, in addition to systems and formats required by specific funding agenciesEnsure completion and appropriate documentation and filing of all paperwork required of funding agenciesComplete and submit Case Manager Weekly Report reflecting specified task completionsCompile and submit monthly Individual Critical Information report listingReport all anticipated changes in funding as soon as indicated including approved 1:1 staffing to Director of Adult Services and the Chief Financial OfficerFacilitate critical notifications and related documentation using Crystal Springs' form and protocol, in addition to systems and formats required by specific funding agenciesFamily Work: (includes substitute families / guardians, as appropriate).Identify and communicate family concerns, fears, or resistance to treatment to the treatment team members, and assist in resolving related issuesCoordinate, document, and communicate family visitsCoordinate and communicate approved visitor, phone, and mail contactsDistribute weekly visitation schedulesIndividual Record and background information: Collect and compile all pertinent reports and data on individuals on caseload as related to areas of individual's lifeCoordinate and ensure that post-admission paperwork is completed, and that all required consent, records, and other necessary forms are signed as appropriate and filed in individual care records, and updated as per protocolsCommunicate with external referral sources and agencies and obtain and gather all relevant and required records, tests and evaluations, reports, etc. needed for evaluation, risk assessment, review, and service planningDevelop individual Face Sheet, and update these as requiredDocument and maintain contact notes of significant in-person, phone, and other contacts with family members, external workers (case workers and social workers etc.), as well as individual contact, and internal communication, and ensure that these are placed in the individual care record monthlyService Planning: Oversee the development and implementation of Individual Service Plans (ISP) in collaboration with individual's personal choices and preferences, which are individually tailored to his/her strengths, needs and interestsFacilitate and coordinate ISP meetingsCoordinate and collect treatment quarterly reports and treatment goals for ISPWrite and distribute Individual Services Plans, following ISP meetingsCoordinate intake and discharge related planningCommunicate intake and discharge notifications and plans to relevant internal and external partiesCoordinate intake and discharge process, including packing of personal belongings and transportation plans Participate in Individual Services Plan (ISP) meetingsGeneral Responsibilities: Attend team meetings, ISP meetings, in-service trainings, conferences and seminars as required by Director of Adult ServicesAssist in admissions process as assignedCooperate and participate in internal investigationsPerform other reasonably related duty as assignedQualifications: Bachelor's degree in related field of studyMinimum of two years' case management experience in Human Service FieldKnowledge of Department of Developmental Disabilities and Day Habilitation regulations and CARF standards preferredCrystal Springs, Inc.38 Narrows RoadAssonet, MA 02702 (508) ###-#### Springs is an equal opportunity employer, and we are committed to creating a diverse and inclusive workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, or basis of disability, or any other federal, state, or local protected class.