Case Manager - Financial Assistance - Giving Kitchen : Job Details

About Giving KitchenGiving Kitchen, a non-profit headquartered in Atlanta, Georgia, serves those who serve us every day: We help food service workers. Since inception, GK has served more than 25,000 food service workers in need and awarded more than $14 million in financial assistance. Our Stability Network connects food service workers in crisis to resources that they may not have been aware of, from mental health to housing and utilities to employment to low or no-cost health and wellness resources and more.Giving Kitchen is quickly growing as a regional organization with multi-regional and national expansion on the horizon. As a respected organization in our community and industry, our impact has been recognized locally and nationally, including being named to the Brands That Matter list from Fast Company in 2022, a Georgia Restaurant Association Industry Partner of the Year, The Center for Civic Innovation's Civic Impact Award and the prestigious James Beard Foundation's Humanitarian of the Year. GK has also earned a Gold GuideStar rating and a 100 of 100 seal from Charity Navigator.Be part of something that is bigger than all of us and is just getting started. More at givingkitchen.org or @givingkitchen.About the roleJob Title: Case Manager - Financial AssistanceReports To: Senior Director of Programs - Client ServicesSalary Range: $55,000 - $60,000Position Purpose: Giving Kitchen is seeking a dedicated and compassionate individual to join our team as a Financial Assistance Case Manager. The Financial Assistance Case Manager will work closely with applicants, assess their needs, and provide personalized guidance to help them navigate the financial assistance application process. The ideal candidate should have a strong background in social work, case management, or a related field, along with a deep understanding of and appreciation for the food service industry.What you'll doStrategic Focus - Financial Assistance Case Work (90%)

• Evaluate financial assistance applications based on established guidelines and criteria, making fair and informed decisions on the allocation of resources.
• Assist programs team to perform thorough review of all emergency requests within allotted timeframe
• Engage in detailed, sensitive conversations with applicants to ensure comprehension of the applicant's situation
• Maintain clear and empathetic communication with applicants, addressing their questions, concerns, and inquiries throughout the application process - in a timely and efficient manner.
• Accurately answer questions to maintain necessary flow to complete requests in a timely manner
• Make recommendations about application outcomes based on information collected and criteria.
• Manage an individual client list through GK's CRM (Salesforce) and keep up-to-date records on all open and closed cases that are assigned by GK's Call Center Director.
• Provide applicants with Stability Network connections that could further support their well-being when applicable.
• Keep accurate and organized records of all interactions, assessments, and decisions made regarding financial assistance applications with every client.
• Manage awards and closing of cases on a regular basis and update online records accordingly.
• Assist programs team with identification and creation of testimonials for use in marketing activities; ensure proper discretion to protect the confidentiality of applicants.
• Handle sensitive and confidential information with the utmost discretion, professionalism and in compliance with GK's confidentiality and personal health information policies.
• Collaborate with the data team to track and analyze trends related to the financial assistance program, identifying areas for improvement, and informing strategic decisions.

Additional Duties - Team Collaboration (10%)

• Attend regular staff and team meetings with prepared notes for sharing any pertinent updates.
• Work with full team on continually updating and maintaining strategic planning goals and metrics.
• Participate in team-building trainings and brainstorming sessions to share ideas and listen to the ideas of the team so that GK can grow in a collaborative, team-based atmosphere.

QualificationsQualifications and key Skills:

• Proven experience in case management, social work, or a similar role, preferably in a nonprofit or community-based organization.
• Exceptional communication skills, both written and verbal, with the ability to convey complex information in a clear and compassionate manner.
• Strong organizational skills and attention to detail, especially when it comes to maintaining accurate records and documentation.
• Familiarity with the food service industry, its challenges, and the unique circumstances faced by food service workers.
• Strong interpersonal skills and the ability to build rapport and trust with diverse individuals in crisis.
• Experienced in Microsoft Office Suite, especially Outlook and Excel.
• Comfortable with office technology such as scanning, printing, faxing and electronic storage.
• Experience with the following technologies a plus: SurveyMonkey, Salesforce or similar CRM systems.
• Ability to speak Spanish or any additional language highly valued.
• Bachelor's degree in social work, counseling, psychology, or related field not required but greatly valued.

Personal Characteristics

• Empathetic and patient demeanor, with a genuine desire to help others and make a positive impact.
• Commitment to maintaining professional boundaries and upholding ethical standards.
• Is a team player. Able to work independently and collaboratively within a team-oriented environment.
• Is flexible in work style and calm under deadline.
• Has a passion for the food service industry (bonus if you've worked in food service).
• Understands and exemplifies the GK voice.

Benefits

• Competitive salary
• Health insurance
• 401K Retirement Planning with Employer Match
• Generous time off and holiday policy
• Parental Leave
• Flexible work arrangements
• Full-time, 40-/+ hour per week, salaried position that requires some flexibility for night and weekend work.

At Giving Kitchen, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company and strengthens organizational decision making. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.The pay range for this role is:55,000 - 60,000 USD per year (Headquarters)