Case Manager - Housing Works : Job Details

Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at [email protected] Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York States first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books. Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. This position is included in a bargaining unit of Housing Works New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (RWDSU). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a CBA) between Housing Works and the RWDSU Compensation Range: $65,000 - $70,000 yearly commensurate with experience Overview: The Housing Works Emergency & Transitional Housing Program (ETH) provides time limited transitional housing and support services to individuals reentering the community following periods of incarceration or other justice system involvement. Program participants engage in a variety of onsite services, including case management, vocational training, housing advocacy and mental health support that address barriers to accessing housing in the community and help build skills that participants can use to achieve and maintain stable functioning in the community. This position will be based at the Fresh Meadows, Queens program site. This program location is designed for participants with higher level of care needs including mental illness, substance use disorders or chronic medical conditions. Reporting to a Case Management Supervisor, the Housing Case Manager will be primarily responsible for conducting psychosocial assessments and intake procedures with newly enrolled clients, co-developing robust interdisciplinary treatment plans, connecting individuals with the services to address social determinants of health, facilitate group level interventions focused on developing and enhancing skills for independent living and assisting participants with identifying and transitioning to more permanent housing alternatives. This is an ideal opportunity for professionals with experience or passion to work within the reentry or housing services sector seeking to further develop skills in the area of clinical case management and work alongside an interdisciplinary team of like-minded professionals committed to improving outcomes for justice-involved individuals. Responsibilities: Primary: Manage a caseload of approximately 30-35 clients with moderate to high level of care needs. Conduct psychosocial assessments and intake procedures with all newly enrolled clients assigned to caseload. Conduct housing eligibility screenings to inform the development of individualized housing plans. Co-develop interdisciplinary Treatment Plans with clients assigned to caseload and review every 30 days. Assist clients with identifying and securing more permanent housing alternatives. Assist clients with obtaining, or retrieving, vital documents such as a government issued IDs, social security cards, birth certificates, etc. Assist clients with benefits and entitlements enrollment. Participate in case conference meetings, staff meetings and other agency meetings. Connect clients to internal and external health, wellness or other support services to address social determinants of health. Coordinate care with clients external providers and social support systems. Meet with clients regularly in accordance to program workflows and quality standards. Facilitate group level interventions aimed at promoting skills for independent living. Escort clients to service appointments as needed and assist with coordinating alternative transportation services. Complete required data entry and program outcome tracking as required for contract compliance. Submit daily, weekly, monthly and ad hoc reports in a timely manner. Actively participate in the programs quality improvement projects. Promotes Housing Works core values in day to day activities. Performs other tasks as assigned by supervisor Secondary: Provide culturally competent services in accordance to Housing Works policies and practices. Engages in advocacy efforts as outlined in Housing Works and the Justice Initiatives Department policies. Ability to work with clients with diverse clients with varying levels of service needs. Works collaboratively with other team members within the Justice Initiatives Department and cross-agency. Other functions that may be required with this position include: Attend and participate staff meetings and trainings as scheduled. Responsiveness to emails, texts and phone calls. Flexibility to work pre-scheduled evening hours as needed to meet client service deliverables. Minimum Requirements Bachelors Degree in social work, psychology or other related field required. If no Bachelors Degree, a minimum of 3 years of case management or direct care services is required. The following are qualifications and requirements of the position: Experience providing case management or direct client service. Experience working with justice involved individuals, as well as substance use and mental health issues Strong written documentation and communication skills Good problem-solving skills and ability to work autonomously Microsoft Office Suite, particularly Excel, required Experience utilizing EMR systems. The following additional competencies are viewed as important to success in this position: Preferably bi-lingual in Spanish. Excellent written and oral communication skills. Excellent or proficient technical skills to perform tasks related to Microsoft Office, email and case management systems. Ability to work independently and collaboratively with the team. Dependability and reliability to arrive and depart timely for scheduled shift. Ability to lift 10 + lbs.