Case Manager - Catholic Charities of Los Angeles : Job Details

Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California that operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability in their lives. The Refugee Employment and Acculturation Services (REAS) program assists refugees to adjust and adapt to the American Workplace, learn English, and ultimately achieve self-sufficiency. The program is designed to provide employment and training services for eligible refugees residing in Los Angeles County less than five (5) years. The REAS Case Manager I independently manages a large caseload of clients, conducts assessments, makes appropriate service referrals, and conducts follow up activities in line with Department of Public Social Services policy for REAS services. Responsibilities: Provides a clear understanding of the REAS program, referral to appropriate program components based on appraisals, test results, and program policies, and advises clients of program choices. Coordinates actions in accordance with DPSS policy, CalWORKs guidelines, and GAIN procedures Motivates and provides encouragement to clients to move toward employment and self-sufficiency in effectively conveying the benefits of working. Role models professional business attire for clients when performing daily activities. Performs various tasks to include office and telephone interviews, data entry, scheduling appointments, and other case related activities. Reviews employment goals with clients and makes individual job matches. Ensures that all clients have a basic resume and have practiced interviewing techniques to begin job search activities. Registers and monitors attendance and activities of all clients on caseload. Assists clients in locating job openings by utilizing available tools, such as personal computers, fax machines, copiers, employment bulletins, videotapes, and community resources. Monitors and reviews the manner in which the job search is being conducted by each client and offers encouragement and suggestions for improving their job search activities. Assists clients in resolving scheduling problems and in planning their welfare to work activities. Meets all standards established for this position as outlined in the performance criteria. Provides services in a culturally sensitive manner. Properly documents all activities in the CalSAWS system, prepares daily, weekly and monthly reports, interacts with the DPSS when appropriate. Ensure provided services are in compliance with REP RCA/CalWORKs policies and procedures. Prepares program reports as required. Works cooperatively with DPSS and Program Superiors. Works with other agencies to ensure clients receive all needed services. Links clients to existing agencies and community resources, including advocacy. Displays sensitivity to the client population's cultural and socioeconomic characteristics. Represents program at various agency and community meetings. Responds to internal and community correspondence and memos. Performs related duties as assigned. Qualifications: Bachelor's degree from an accredited college/university and one or more years of related experience in case management services; or AA Degree and two years of case management experience; or AA degree and two years of employment counseling experience; or AA degree and two years of work experience in a GAIN/REAS services environment Bilingual fluency in English and Farsi, Arabic, Armenian, Russian, Spanish or Ukranian. Trauma Informed Case Management principles and best practices. Applicable state and federal laws and regulations. Providing services to immigrant/refugee communities, REAS/GAIN background preferred. Knowledge of local public and private resources and services. Ability to communicate in a sensitive and professional manner with a diverse group of clients Experience working with the business community Ability to successfully execute many complex tasks simultaneously; Ability to work as a team member as well as independently Must pass criminal and background check prior to hire Must be able to operate standard office equipment and travel between office locations throughout Los Angeles County. The job will work out of the following locations: Glendale, CA. 91204, and/or Los Angeles, CA. 90015, and/or Canoga Park, CA 91303 Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee's needs. Benefits are effective the first of the month following 30 days of employment. Medical, Dental & Vision Life Insurance Retirement Plan to include 401a/employer contribution only and 403(b) Supplemental Insurance (life, Accident, disability insurance, etc.) Flexible Spending Account Health Care Spending Account Reimbursement accounts (HAS) Vacation days – 12 days per year Sick time – 10 days per year Short and Long Term Disability 13 holidays per year for regular f/t & p/t employees Public Service Loan Forgiveness Cell Phones for those working in Shelters or with Clients outside of the office Employee Recognition - Annual Staff Appreciation Day Event Free Parking