Case Manager - Region 5 Systems : Job Details

Position: Case Manager (known as “Professional Partner”) Remote-based (telework position), with the majority of work performed in the community with clients; some work will be performed in the office (e.g., required meetings and trainings, etc.). See “Work Environment” for more details. Reports to: Professional Partner Supervisor Supervisory Responsibilities: None Work Schedule: Full Time (40 hours per week) Starting Compensation: $41,295 – $46,682, commensurate with experience and other desired criteria FLSA Status: Non-Exempt Last Revised: December 2024 POSITION SUMMARY This remote-based (telework) position provides wraparound services to individuals under the age of 26, who are diagnosable with a mental illness (Serious Emotional Disturbances or SED) and residing in Region 5 Systems' geographical area (southeast Nebraska). Persons served are at risk of being placed outside of the home, school, or community and are at risk for involvement in the juvenile justice and/or child welfare systems, which may include committing a criminal offense or behavioral health problems at school or home. This position is a program within Family & Youth Investment (FYI), which is an intensive person-centered team coordination process. The wraparound approach to service delivery is used, relying on the natural support systems of the person served and his/her family in their own neighborhood and community. Each person served is assigned a Professional Partner who uses a person-centered approach to assist in accessing appropriate supports and services. The Professional Partner's job responsibilities are to provide intensive team-based coordination as outlined below. ESSENTIAL DUTIES & RESPONSIBILITIES A. Person Served Engagement 1. Engage with persons served who have emotional disturbances and their families to identify their strengths and needs for treatment and resources. 2. Utilize wraparound approach to effectively create and sustain the Wraparound Team. 3. Facilitate monthly Wraparound Team meetings organizing the team around the Plan of Care, developing strength-based interventions and creative strategies to overcome obstacles. 4. Collaborate with Wraparound Team to create crisis plans. 5. Interpret Wraparound Team meeting notes into a clear, concise, comprehensive, and flexible Plan of Care that encompass life domains of the person served and family. 6. Maintain consistent contact with the persons served, family, and other members of the Wraparound Team including professionals involved with the persons served. 7. Utilize flexible dollars efficiently to meet the needs of the Wraparound Team keeping within the case rate. 8. Utilize trauma-informed care model with persons served. 9. Carry a maximum caseload of 15 persons served with at least 2 in rural counties. 10. As needed, serve participants from any of FYI's wraparound tracks regardless of the track identified by this job description. 11. Maintain a current awareness of community resources available to meet the needs of the persons served. 12. Attend and participate in scheduled FYI Team staff meetings. 13. Attend and participate in peer review. 14. Attend and participate in clinical supervisions. 15. Attend and participate in biannual statewide conferences. 16. Attend educational trainings to meet current caseload needs of persons served as opportunities are presented. 17. Knowledge of and adherence to Region 5 Systems' policies, procedures, and required trainings. 18. Complete CAFAS training every two years. B. Documentation 1. Maintain current progress notes, documenting contact with the family and others related to the case. 2. Document Plan of Care monthly, or as needed. 3. Obtain family history information to create interpretive summary. 4. Maintain electronic health records, keeping current and complete. 5. Maintain all documentation as required by organizational policies and procedures. 6. Prepare documentation required for skill builders, students, or interns. 7. Complete all enrollment and discharge paperwork. C. Data Collection Complete assessment tools as required by organizational policies and procedures. OTHER DUTIES This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EDUCATION & EXPERIENCE Minimum Requirements Bachelor's degree in human services or related field. Extensive experience (3 or more years) in related human services field may be substituted for degree. Maintain CAFAS certification. Preferred 2 years of experience working with persons served with serious emotional disturbances (SED). 2 years of experience in a behavioral health direct service position. ABILITIES & SKILLS Ability to work remotely as described in “Work Environment” section of this job description. Possess technology skill set to independently work in a remote environment, including ability for proficiency with collaboration tools like video conferencing platforms (e.g., Teams, Zoom, comfort level with use of electronic health or shared documentation and network drives). Ability to practice the wraparound approach, including but not limited to: Organize and facilitate teams. Assess effectiveness of services and resources. Assess the strengths and needs of and engage with families of diverse cultures, socioeconomic, and developmental levels. Ability to practice and apply trauma-informed care. Ability to effectively develop and oversee implementation of a crisis/safety plan. Ability to develop person-centered plans as follows: Write concise measurable goals and objectives. Evaluate progress towards outcomes. Proficient word processing skills, with knowledge of Microsoft Office Pro (Word, Access, Publisher, Excel, and PowerPoint) software. Ability to work independently, handle multiple projects simultaneously, and prioritize responsibilities to effectively manage time to meet necessary deadlines as directed. Ability to read and understand information and ideas presented orally and/or in writing to complete assigned tasks. Ability to use critical thinking skills, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to maintain effective working relationships with supervisor, peers, co-workers, business stakeholders, persons served, and the public. Ability to write, speak, and understand English as necessary to effectively perform position and to communicate with supervisors, employees, or participants the incumbent works with based on the assumption that such individuals can only write, speak, and understand English. Ability to work independently in persons served homes. Ability to use appropriate judgment/discretion when authorizing flex funds on behalf of the FYI Program. Ability to monitor work of others as related to persons served goals. Ability to interview persons served (e.g., primary assessments, screenings). Ability to recognize, interpret, and respond appropriately to threatening situations. Willingness and ability to be a team player. WORK ENVIRONMENT During the first 60 days of employment, the incumbent will work in the principal office. Thereafter, the position will be remote-based (telework) in the incumbent's residence, with a majority of the work performed in the community with clients; some work will be performed in the office (e.g., required in-person meetings and trainings, etc.). Incumbent will not have designated office space at the principal office but will have the option to reserve shared “hoteling” office space and conference rooms at the principal office as needed. Other teleworking parameters include: Work laptop, computer monitor, keyboard, and other incidental general office supplies provided. All items are to be used for business purposes only and remain the property of Region 5 Systems. Ability to establish an appropriate telework environment at the incumbent's residence, including provision for confidentiality. Region 5 Systems is not responsible for personal costs associated with the setup of the incumbent's telework space, such office furnishings (desks, chairs, file cabinets, lighting), internet service, remodeling, repairs, or modifications. For optimal performance, it is recommended that incumbent has a minimum connection speed of 25 Mbps internet service from the telework location. Cell phone provided for business purposes (remains property of Region 5 Systems). A majority of the work with clients is face-to-face, normally performed in their home or other location. Business hours are 8:00 a.m. – 4:30 p.m. These are the core work hours for this position. Responsibilities will require a flexible work schedule, including some evening hours and infrequent weekend hours, to meet business needs of the organization/ accommodate participants' schedules. Must be present on a consistent basis during those periods of time when critical deadlines need to be met. Incumbent must have the ability to travel on a periodic basis and is required to have, and maintain, personal, reliable transportation to travel to meetings/activities/transport participants within Region 5 Systems' 16-county area as required to perform job. Incumbent must have, and maintain, a valid Nebraska driver's license and have, and maintain, current vehicle insurance. Employment Type: Full Time Salary: $41,295 - $46,682 Annual Bonus/Commission: No