Case Manager - Pathway of Hope - The Salvation Army USA Central Territory : Job Details

Job Objective: Coordinate social services activities for the corps. Provide direct assistance and/or referral to clients in need based on established criteria; assess all families with minor children for eligibility in the Pathway of Hope (POH) program. Deliver all POH services using the strength-based case management model to families with a desire to take action to break the cycle of crisis and change the trajectory of their lives.

Essential Functions:

• Outreach and Engagement

• Conduct regular outreach to social services sites and other locations in the community to identify eligibility requirements

• Engage and build rapport with target population

• Conduct screening interviews with potential applicants in accordance with POH eligibility requirements

• Present potential participant to POH team to include the corps officer, corps support staff, and Divisional POH Manager

• Provide appropriate referrals for individuals not eligible for POH services

• Case Management

• Perform intake that includes required documentation for admission, referral needs, explanation of program and expectations

• Conduct a written assessment on all participants within 72 hours of contact including screening for serious personal safety and mental health issues

• Develop a case plan with the participant based on the primary goals of housing stability, increased income/financial resources and skills, and self-determination within one week of intake which includes short-term and long-term goals with objectives. Update case plan as needed

• Schedule regular meeting times with participants to develop and review goals and objectives

• Conduct home visits as determined by the case plan

• Provide information and referral services as needed

• Assist participants in connecting to and accessing appropriate community resources

• Provide advocacy services as needed, i.e., court involvement, landlord/tenant conflict resolution, etc.

• Provide financial assistance in accordance with program policies and procedures.

• Coordinate case management efforts with all staff and contracted services to meet individual and family needs

• Develop a discharge plan with participants addressing permanent housing stability, economic stability, emotional stability and self determination

• Assist participant to develop a crisis plan; be available during off hours to respond to an emergency

• Conduct life skills and budgeting classes

• Maintain case files for each participant that includes the assessment, case plan, documentation of progress, challenges, outcomes/accomplishments, discharge plan and summary, and documentation of all follow up contact

• Maintain comprehensive and detailed case notes on all participants

• Complete required documentation of all educational groups

• Prepare case records for proper storage after participant discharge

• Ensure client confidentiality in accordance with established procedures and regulations

• Information Management

• Maintain comprehensive demographic data as required on all participants

• Submit monthly summary of service statistics to the Pathway of Hope program manager

• Maintain accurate records of financial assistance provided to participants in their file and in The Salvation Army Information Management System (SIMS)

• Complete other reports as requested

• Agency and Community Networking

• Attend agency and community meetings as requested