Caseworker - Buncombe County : Job Details

Income Maintenance Caseworker IIDepartment: External Hiring Range: $22.51 - $26.29Posted Internally and ExternallyBuncombe County offers in-office, hybrid, and remote positions. Employees in positions that are approved for remote work must work at a location within a 2-hour drive from the position's assigned Buncombe County facility. Buncombe County Health and Human Services is looking for team members who are ready and willing to grow with us. Our outstanding training team is highly experienced and eager to contribute to your success. In this role you will receive several weeks of on-the-job training before working one-on-one with customers. This position makes a difference in peoples liveswhat IMCs do matters. They are helping families and children have access to food or helping pregnant women, children and elderly individuals have access to medical care. Buncombe County is seeking Income Maintenance Caseworkers. This position offers a robust training program and a defined career development plan. This role is hybrid: partial work-from-home with occasional work in the office. If you've worked directly with customers as a bank teller, customer service representative, bookkeeper, payroll clerk, medical billing, paralegal, or other clerical experience this would be a great fit for you! Or, if you've been an IMC before, we'd love to have you join our team! Please note that during the training period, on-site attendance may increase. Additionally, Buncombe County has a very rich benefits package, including an 8% contribution to our 401(k), which is a free contribution, not a match. We also have a state pension, to which Buncombe County contributes about 11%, and has a 5-year vesting period. In addition we have first-in-class health insurance and generous paid time off plan including 13 paid holidays, 12 days of sick leave that roll over each year, and vacation accruals starting at 10 days per year which increases with service. Other resources, services, and opportunities for appreciation, engagement, and support: No-cost physical therapy Employee & Family Health clinic Buncombe County University internal training program Free preventive screenings for employees and family members on the health insurance plan Employee Assistance Program Financial resources Lunch and learn series Financial Fridays Learn about everything from best practices for car buying to debt management Employee Spotlights Annual employee service awards Lake Julian Festival of Lights employee appreciation night Up to eight weeks of paid parental and family care leave 16 hours of Community Service Leave 2 annual PTO days with the opportunity to earn two additional days by joining our voluntary wellness program Purpose of the position: The purpose of this position is to ensure all eligible individuals receive timely public assistance benefits by determining or redetermining eligibility of Buncombe County residents applying for public assistance across multiple Income Maintenance programs. Minimum Education, Training and/or Experience (required at time of hire): An associates degree in human services technology, Social Services, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum and one (1) year of Income Maintenance experience. or An associates degree in human services technology, Social Services, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum and two (2) years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering, and compiling of data, analysis of data and/or performance of mathematical, legal tasks or determining eligibility. or a graduation from high school and three (3) years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering, and compiling of data, analysis of data and/or performance of mathematical, legal tasks or determining eligibility. or an equivalent combination of training and experience. Additional Training and Experience: English/Spanish bilingual speakers preferred. Essential Functions of the position: Determine client eligibility for benefits accurately and within local, community, Federal and State mandated time frames. Gather and interpret client data obtained through interview process, case file review and/or third-party verification. Provide information to clients/applicants regarding programs, services and eligibility requirements and outcomes. Organize and maintain ongoing caseloads to maintain timeliness and quality assurance per Federal and State guidelines along with Buncombe Countys best practices. Identify cases for investigation of potential fraud and submit appropriate fraud referral documentation. Perform other related duties as assigned. Knowledge, Skills, Abilities: Current knowledge of available agencies, community, Federal and State programs, along with eligibility criteria, timelines, and requirements. Ability to analyze, comprehend and apply rules and regulations and often changing policies and guidelines pertaining to eligibility requirements for programs. Ability to be flexible and adapt to change. Ability to accept work direction from multiple parties and work as part of a team. Ability to work with and interpret facts and figures and perform tasks involving a high degree of accuracy, learn the intricacies of numerous forms and procedures of public assistance programs. Proficiency working with a variety of computer systems and software. Report and react to changes in programs to clients and update eligibility or program requirements as needed. Report potentially fraudulent claims or information to Program Integrity. Maintain clear and accurate records, review caseload information on a minimum of an annual basis. Assist in local and state hearing processes, as necessary. Knowledge of policies, procedures, regulations, and rules regarding programs to provide accurate and timely information to ongoing and potential clients. Skill in data entry into a computer and operating general office equipment. Ability to maintain effective working relationships with the assigned caseload and the public. In order to uphold internal pay parity and equity, salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions. Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective. It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, color, religion, sex, national origin, political affiliation, physical or mental disability, age, veteran status, genetic information, sexual orientation, gender identity or any other legally protected class under federal or NC State law. In addition, Buncombe County expressly prohibits any form of workplace harassment or discrimination. Applicants for employment are invited to participate in the affirmative action program by reporting their status as a protected veteran or other minority. In extending this invitation, we advise you that: (a) workers (applicants) are under no obligation to respond but may do so in the future if they choose; (b) responses will remain confidential within the human resource department; and (c) responses will be used only for the necessary information to include in our affirmative action program. We are a company that values diversity. We actively encourage women, minorities, veterans and disabled employees to apply. Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment.