Goodwill Contract Services Hawaii, Inc.Job DescriptionJob Title: CashierDivision: Operations / Retail Program: ContractsReports To: Project ManagerFLSA Status: Non-ExemptReviewed By: Human ResourcesSUMMARY Process sales transactions and provide customer service in the ServMart Retail Store locations. Assist customers with shopping and locating products and processing of their orders. Duties include cashiering, and providing excellent customer service to ensure contract requirements are achieved for successful service delivery ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Represents Goodwill Contract Services in a professional manner at all times. Serves as a company ambassador and is able to explain the Goodwill mission in the community.
- Operate the cash register system in completing sales transactions according to all policies / procedures of the ServMart location. Required to accurately process payments, verify payment methods, and approvals thru established procedures.
- Follow all cashiering procedures as established by ServMart operating procedures and contract requirements, including register ring up, locking register draws, and opening / closing procedures.
- Smile, greet, welcome, thank, and assist all customers with their shopping needs and inquiries. Be attentive to customer needs at all times.
- Responsible to direct customer inquiries to appropriate vendors within the store for questions in relation to product, pricing, stock availability, or merchandise issues.
- Responsible to effectively communicate with onsite Government Management and Vendors within the store to handle inventory discrepancies or merchandise issues.
- Responsible to maintain a clean and organized work environment at all times.
- Be attentive and alert for potential shoplifters or vandals among the shoppers in the store. Alert store management of any incident or potential situations.
- Assist with other activities such as movement of merchandise within the facility.
- Conducts work in a safe and responsible manner, utilizing protective clothing and/or equipment when appropriate. Conducts work in a safe and responsible manner utilizing protective clothing and equipment and complies with safety standards.
- Performs duties in a safe and responsible manner. Complies with safety standards/policies, and follows operating procedures when utilizing equipment, tools and machinery.
- Other duties as assigned to assist in achieving successful service delivery and meeting contract requirements.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Individual must have a positive attitude and enjoy working with people. Must adhere to company uniform and appearance standards and maintain a professional image at all times.EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or related experience and or training; or equivalent combination of education and experience that shows potential to perform the essential duties of this position. Prior customer service experience and or training highly desirable. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to write routine reports and correspondence. Ability to speak clearly and effectively before groups of customers, vendors, contract personnel, and other employees. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide using whole numbers and decimals. Ability to perform these operations using units of American money.REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.CERTIFICATES, LICENSES, REGISTRATIONS Must have the ability to pass and maintain required contract security clearances for base installation access and use of government technology. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to see, hear, and talk. The employee must be able to stand/walk for several hours at a time. The employee is required to use hands to finger, handle, and feel. The employee is required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and smell. The employee must be able to occasionally lift up to 25lbs. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to outside weather conditions and heat. The employee may be exposed to fumes or airborne particles. The employee is occasionally exposed to moving mechanical parts, toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually moderate.Regular Attendance is a requirement of this position. Core work hours are between Monday-Friday, 7:00am-3:30 pm, including holidays, to meet contract requirements. Staff may be scheduled up to 2 hours before store opening and up to 2 hours after store closing to meet business need. Travel to alternate locations may be required.
