Cashier / Recept-Service - MANCHESTER SUBARU : Job Details

** Cashier / Recept-Service**

**Job Category****:** Dealership Administration **Requisition Number****:** CASHI001132 Showing 1 location **Job Details**

**Description**

* Greet and welcome customers in a genuinely friendly and courteous manner.

* Identify the service consultant / sales manager with which they have an appointment.

* Place an identification number on the vehicles that is marked to identify the proper service salesperson.

* Pull up or obtain a repair order for each customer and complete the administrative portion of it.

* Assist with incoming telephone calls when necessary.

* Assist the service salesperson in contacting customers with appointments one day prior to their appointments.

* Perform various clerical tasks as assigned by service management.

* Answer all incoming telephone calls according to company policies and good telephone etiquette.

* Direct telephone calls to the appropriate parties as necessary. Do not direct a call to anyone if they are occupied with a customer or engaged on the telephone.

* Take written messages for occupied personnel and notify them as soon as possible regarding pending messages.

* Assist the service sales staff in contacting customers whose vehicles have been completed.

* Make a copy of all the applicable production scheduling forms at 10:00 am, 2:00 pm and 4:00 pm to assist in directing calls to the appropriate service sales representatives.

* Perform various clerical jobs as assigned by the manager.

**REQUIREMENTS:**

* Keeps current on new products and product updates

* Maintains professional appearance and demeanor at all times, including work areas

* Complies with all Prime attendance policies

* Report to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees.

* Be courteous and helpful to all customers and obtain immediate assistance for situations needing service management.

**EDUCATION / SKILLS EXPERIENCE**

* Must have excellent communication skills including the ability to effectively communicate in person, over the phone and in writing as well as strong interpersonal and customer services skills

* Ability to meet deadlines, prioritize assignments, juggle multiple tasks simultaneously in a fast-paced environment required.

* Participates in all training programs, as appropriate.

* Must be detail oriented and well organized

*Benefits, including health & dental, and 401(k) after 60 days*

By choice, Prime Automotive Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based without discrimination.

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