Casino Host - Odawa Casino : Job Details

Odawa Casino ResortJob PostingJob Title:Casino HostReports To:Player Development ManagerDepartment:Player DevelopmentMinimum Pay Rate:$18.447 per hourJob Code:CSHOSTPay Grade:SLOTS5Date Written:07/05/2012Last Update:03/13/2024Job Summary: Meet players and develop loyalty by building relationships with targeted guests.Primary Duties & Responsibilities:* Maintain knowledge of all events by reviewing all available information in order to provide guests with accurate information, answer questions, handle special requests, and assist the guests ensuring complete satisfaction.* Provide guest service for the VIP segment of players to promote the casino, customer loyalty, repeat visits and an increase in revenue.* Recognize and greet frequent guests.* Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.* Make appropriate decisions about service recovery based on a customer's play, comp availability and customer profitability.* Provide consistent, prompt and courteous guest service at all times under any conditions.* Ensure that the strictest of confidentiality is maintained at all times (including business plans/strategies and player's club member information).* Promote the Player's Club to guests not enrolled or not playing with their card, capturing all relevant and useful information, i.e. mailing address, phone numbers, email address, etc.* Meet and congratulate jackpot winners and work to keep them in house as long as possible, utilizing venues and comps as appropriate.* Monitor slot floor/pit for potential high worth players.* Attend and assist with special events/promotions on and off site.* Manage relationship marketing and player development strategies using defined objectives, tactics, and on-going performance assessments.* Build relationships with players through personal communications including phone calls, letters, emails, text, etc.* Build relationships with high worth guests to develop play and increase loyalty.* Fill special events by calling invited players.* Utilize hotel rooms, restaurants, promotions, events and other venues to book additional trips.* Balance guest comps against sound business practices and company's financial goals.* Maintain adequate communication regarding work related activities, guest needs and issues affecting the host process.* Communicate any problem to management using the chain of command in a timely manner.* Communicate to management any unusual or extreme player patterns or activity.* Meet and exceed quarterly goals as established by management.* Support Players Club staff by providing a leadership example, offering back up assistance, as needed.* Maintain a coded list of players.* Work on assignments that are complex in nature while exercising sound judgment in problem resolution and actively participates in making recommendations.* Attend all meetings as required.* Complete all required training satisfactorily.* Maintain the highest level of confidentiality at all times.* Work at other properties as needed.* Perform all other duties as assigned within the scope of the position.System Access: Konami, Oracle, Agilysys VisualOne, and Forms DatabaseUpholds Odawa Casino Mission statement in all aspects of position:Mission:We create excitement and memories.Values:We create a culture that provides:1. A fun, rewarding, safe, and consistent environment for our Team Members.2. A warm reception, welcoming environment, and friendly atmosphere.3. An optimal entertainment experience through exceptional service.4. Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.5. A contribution and connection to the community.Preference: Applies to Native Americans in accordance with applicable tribal law.Minimum Qualifications:* Must have a high school diploma or equivalent and four (4) years of hospitality, sales or casino guest service experience.* Must read, write and speak English fluently.* Must have basic math skills.* Must have excellent communication skills.* Must have good computer skills, experience using Microsoft Office products or related software and ability to quickly learn specialized software programs.* A dynamic and outgoing personality is required.* Good organizational and communication stills, both verbal and written.* Must be able to handle busy and stressful situations.* Must be tactful and have excellent guest service skills.* Will require significant standing and speaking.* Must be flexible with shift and days off with the ability to work overtime, weekends, holidays, special events, etc., as needed.* Must be able to work independently with little or no supervision and exercise good judgment in handling a variety of situations.* You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.* Exposure to a smoke-filled environment with loud and continual noise levels.* Must be able to obtain a gaming license in accordance with the regulations established by the LTBB Gaming Regulatory Commission and be able to serve in the position under any other applicable law.