Casual Guest Services Concierge - University of Pittsburgh Medical Center : Job Details

Greet Hospital guests, and provide appropriate verbal assistance, guidance and direction to visitors and patients as needed. Serve as a reference source regarding visiting hours, directions, package delivery, general admitting and Hospital policies. Assist with parking cashier functions and validate patient parking. When parking pay stations are offline, compute and collect all parking fees due as identified by utilizing appropriate equipment. Balance receipts and prepare the appropriate daily activity report at the end of each shift. Monitor visitor controls and complies with the service-related visitation policy. Issue courtesy parking discounts and free passes when appropriate. Use the personal computer and CRT for dissemination of patient information. Respect patient confidentiality and withhold restrictive information. Use departmental guidelines in the handling of medical and security emergencies. Responsible for following the mandatory reporting procedures for any incident or se...Guest Service, Guest, Concierge, Customer Service, Hotel, Healthcare, Patient, Parking