Catering and Conference Services Manager - AKA Hotels+Hotel Residences : Job Details

AKA Hotels + Hotel Residences is seeking a detail-oriented Catering and Conference Services Manager to oversee and coordinate all aspects of conferences and events for Hotel AKA Boston Common!

Focusing on managing and expanding the property's group and catering accounts. The candidate will not only maintain existing relationships but also forge new ones to secure a steady stream of catering business. This role is suited for someone with a robust hospitality background, particularly in catering, and who thrives in a team-oriented and creative work environment. If you have a passion for delivering exceptional conference experiences, have familiarity with the Boston Metro market and possess the required skills, we invite you to apply!

Team Member Responsibilities:

• Audit group contract and Delphi contacts and bookings, to ensure accuracy of dates, VIP requests and blocked meeting space
• Proactively sell meeting and event space for events
• Utilize prospecting tools such as ZoomInfo, uncover new accounts, targets and messaging for catering outreach in local neighborhood
• Use Delphi CRM daily for to enter client information, key activities, pipeline, and communication
• Primary contact for meeting planner after signing of group contract and responsible for planning/finalizing details until after group departs, ensuring a successful group and repeat bookings
• Partner with Food and Beverage restaurant and banquet teams, Accounting, Front Office, and Operations teams daily to communicate updates to billing procedures, menus, meeting space set-up, and VIPs
• Create and process Banquet Event Orders and Banquet Checks in a timely manner for the clients, accommodating any changes that are within scope and communicating with team
• Distributes Banquet Event Orders and group resumes to appropriate hotel departments on a weekly basis
• Share feedback from clients on menus and post wrap-up events with Director of Sales
• Support the Director of Sales by prepare reports and additional tasks as requested

Required Skills

• Strong guest service, problem-solving, and decision-making abilities.
• Energetic, self-starter, and detail-oriented
• Excellent verbal and written communication skills
• Strong time management, and organization skills with an emphasis on attention to detail
• Exceptional interpersonal skills and able to interact with a diversified group of people both internally and externally
• Flexible and adaptable to daily frequent changes in a fast-paced environment

Desired Qualifications:

• Bachelor's degree (B. A.) from a four‐year College or University preferred
• Minimum 2-3 years in hospitality preferably in a sales or operational setting
• System knowledge preferred in Windows, Opera PMS, and Delphi
• Flexible schedule to accommodate last minute events and face to face time with clients, as needed
• Currently located in the Boston metro-area

Our Team Members enjoy very generous PTO; Health; Dental; Vision and 401(k) benefit plans. We recognize and promote top performers because we know that our success is due to your achievements.

AKA Hotels + Hotel Residences is a part of Korman Communities, a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we're always looking for Team Members ready to join our family. Grow with us!