CCBHC Onboarding/Training Specialist - Centerstone : Job Details

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Provides development, organization, and management of an array of services in assigned service areas and the onboarding of program staff. Coordinates the recruitment, selection, onboarding, and retention of CCBHC staff. Assists in the development and implementation of processes and programs designed to maximize employee productivity, performance, and engagement. Supervises and assists with developing and facilitating the organization's employee training and development programs. Ensures clinics are providing care as necessary to meet CCBHC core service obligations and in compliance with standards, regulations and laws, maintenance of appropriate documentation, etc. Works collaboratively with key leadership, including Quality Improvement and Talent Acquisition, to ensure services are provided with the highest quality to produce positive outcomes.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Learns about and can speak on Centerstone programs and services, employee vacancies, clients served, and general job duties performed in each program.
• Coordinates with Team Leaders, Supervisors, and Administrative Assistants to gather information regarding program needs.
• Works to ensure implementation of evidenced-based practices to ensure CCBHC fidelity.
• Works in collaboration with Statewide CCBHC Manager, Director of QI, Clinical Training Manager for ongoing training and EBP support, fidelity reviews, outcome measures, etc.
• Maintains appropriate communication with other employees and works as an effective, positive member of the organization.
• Develops and implements internal employee training program focused on long-term growth and career development, courses, or other instructional materials or educational tools.
• Enhances the employee experience through onboarding, training, education, mentoring, career pathing, or similar programs, ensuring that programs align with organizational needs. Performs other related duties as assigned by supervisor.
• Provides telephone and face-to-face screenings with employment candidates to determine which program(s) may be most appropriate. Coordinate with Hiring Managers and Talent Acquisition to ensure a smooth process for recruiting, interviewing, and hiring new staff.
• Through outreach activities, increase contacts with community partners, education institutions, and other agencies to increase recruitment of employees and promote Centerstone programs and services. Document activities in a timely manner.
• Represents Centerstone to internal and external stakeholders, funders, and community partners; creates relationships to successfully develop CCBHC clinics; provides community education and consultation as needed.
• Required to work with independent discretion and resourcefulness and seeks out additional duties as applicable.
• Based on clinical reviews and grant guidelines, works with Statewide CCBHC Manager to determine training and supervision needed for staff on an individual or program level.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Skill in customer service techniques.
• Skill in responsible delegation, time management and prioritizing tasks.
• Skill in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong interpersonal skills and ability to build positive relationships with colleagues and community partners
• Knowledge of clinical best practices.
• Knowledge of confidentiality guidelines.

QUALIFICATIONS

Education Level

• Associate's degree required; bachelor's degree preferred

Years of Experience

• One year of experience working in community outreach, training & development, recruiting, or similar field required.
• Experience working in an organization which provides behavioral health and/or addictions treatment services preferred.

PHYSICAL REQUIREMENTS

Task Percentage of Time/Frequency

Standing - 20%

Sitting - 80%

Squatting - occasional

Driving - occasional

Kneeling - occasional

Lifting - occasional

Bending - occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.

Our approach to diversity is simple-it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.