Center Manager - Community Health Systems : Job Details

Community Healthcare Network is seeking for a Full-Time Center Manager who under general supervision of the Center Director, provides the supervisory and administrative functions to ensure a smoothly functioning clinic and effective patient relations.

JOB FUNCTION:

Responsibilities include, but are not limited to:

* Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.

* Is visible at and manages the front desk activities to ensure proper scheduling and uninterrupted patient flow, including performing the actual duties wherever volume deems it necessary with the Center. Work with patients waiting at the center to find ways to provide them superior customer service and expedite their visits.

* In collaboration with front desk staff, call center staff, QARR Department, and others, ensure that provider schedules are appropriately templated and filled

* Conducts and/or coordinates the departmental orientation of new team members.

* Ensures proper training of personnel assigned.

* Supervises and coordinates overall administrative activities for the Center.

* Ensures that patients, family members or other clients are treated with concern and empathy; respecting their confidentiality and privacy and communicating with them in a courteous and respectful manner.

* Addresses and responds to common inquiries or complaints from patients, co-workers, regulatory agencies and members of the community.

* Ensures completion of work within appropriate timeframe in order to prevent backlog.

* Ensures efficient patient flow, by assessing availability of appropriate team members and notifies Practice Administrator as needed.

* Reviews ongoing performance results to targets and with authorization takes corrective measures to ensure seamless patient care.

* Ensures that all patients have confirmed appointments, as per appropriate policy.

* Ensures all requests for medical records, school forms and additional correspondence are appropriately followed up.

* Performs other related duties, as assigned.

WHAT WE LOOK FOR:

* Bachelor's degree (B.A.) in a related field

* Four to five years related experience, or, satisfactory equivalent combination of education, training and experience.