Central Dispatch - Telecommunicator & Calltaker - City of Owensboro, KY : Job Details

MANDATORY TESTING ON DECEMBER 17TH

Test Notice and Information will be emailed to applicant.

Operates communication equipment to receive calls for assistance, and dispatches personnel and equipment to emergency scenes.

Provides public safety communication support to citizens and public safety primarily for the following Departments: Owensboro Police, Daviess County Sheriff, Owensboro Fire and Daviess County Fire. In order to ensure productive, safe, efficient, and customer oriented administration of generally accepted public communication practices under the direction of designated management in accordance with applicable policies, procedures, and laws.

Primary Essential Functions include but not limited to:

Provides communication support, including but not limited to: operates a multi-channel two-way radio, multi-line telephone system CAD system, LINK/NCIC terminal (if NCIC certified) and TDD equipment; receives incoming emergency and non-emergency calls; analyzes calls to determine nature and type of problem; prioritizes calls; calms hysterical callers; obtains pertinent information; assists in resolution of the situation; transfers callers and/or relays messages; monitors medical calls; bridges language barriers with non-English speaking callers; communicates with emergency personnel to ensure necessary information is provided and obtained; maintains status of all emergency personnel to ensure location is always known; activates alarm system to notify emergency personnel to respond to emergency situation; logs radio traffic, fire information, and other necessary information; queries information as requested by management; enters, modifies, cancels, clears, and maintains data; processes, maintains, verifies, prepares, and files warrants or other warrant-related documentation; runs, prepares, and/or maintains various clerical documents, including roll call, shift reports, records reports, timesheets, absence reports, callout lists, emails, and active juvenile lists; proofs information (e.g., checks items on pawn shop list for stolen items; checks subjects on jail roster for those with active warrants); performs general office duties; and carries out special projects.

Must have the time of application:

* High School Diploma or GED

* Associate Degree preferred but not required

* Valid Driver's License