Central Duty Desk - Alaska Airlines : Job Details

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, youll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

The Duty Desk is responsible for payroll processing, record keeping, financial tracking and scheduling system management for the stations that their team supports.

• Maintain integrity of the payroll system, process individual employee timecards and accurate payroll.
• Process data for financial tracking and forecasting.
• Notification to leadership of employee attendance occurrences.
• Reconcile approved timecard exceptions.
• Maintain qualifications for their workgroup, either Passenger Service or Ground Service if required by location.
• Provide support to the station as operationally needed.
• Perform other duties as assigned.

Required

• A minimum of 6 months of customer service or airline operations experience.
• Strong diplomacy, problem solving, and teamwork skills.
• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Must have a valid unexpired drivers license issued by a US state, a US territory or the District of Columbia.
• Ability to work with and maintain confidential information.
• Working knowledge of Microsoft Word and Excel.
• Self-motivated with the ability to work in a team environment.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Depending on work location, ability to obtain USPS Mail Handling Certification.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• A minimum of 1 year of customer service or community service experience.
• Experience within a HUB environment.
• Experience working in an office environment.

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.