Central Monitoring Desk Manager - Marathon Petroleum : Job Details

An exciting career awaits you At MPC, we're committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. POSITION SUMMARY: The Central Monitoring Desk Manager is responsible for overseeing the operations of the Central Monitoring Desk (CMD) to ensure optimal performance, safety, and customer service in terminal operations. This role requires a strategic leader who can manage a team of analysts, execute operational plans, and drive continuous improvement initiatives. KEY RESPONSIBILITIES: Directs and oversees the work activities of the Central Monitoring Desk (CMD) Team to ensure premier customer service, operational excellence, and product quality by effectively analyzing and monitoring terminal operations and load rack movements. Provides guidance, coaching, mentoring and support to foster a high-performing team environment. Accountable for onboarding, training, coaching, mentoring, of new CMD analysts. Maintains appropriate records of terminal operations and employee management, reviews and updates CMD policies and procedures, and ensures adherence to alarm management protocols, including tank level monitoring and remote alarm notifications. Analyzes and optimizes terminal operations using PI, Fuel Facs, camera systems, and associated software to ensure safe, efficient, and effective operations. Provides strategic direction to modernize operations, champions process improvements, proposes changes, and drives policy adjustments to align with emerging technologies and organizational vision. Collaborates with Operations and business partners to evaluate and pursue potential new business opportunities, ensuring proper remote monitoring and control in alignment with L&S Terminal guidelines. Primary liaison with Marketing, IT, Commercial, MPL, and other business partners to ensure the CMD is strategically positioned to capitalize on business and operational opportunities. Manages on-call 24/7 response to emergencies, providing guidance and instruction during abnormal conditions or terminal malfunctions, and coordinating notifications to operations and business partners as necessary. Drives continuous improvement by understanding root causes of incidents, manages adjustments to remote monitoring practices to help drive gap closures. Responsible for business continuity for all central monitoring activities. Collaborates with Terminal Operations, Terminal Services, and other stakeholders to plan and execute field projects and maintenance, reviewing Management of Change (MOC) documents that affect the CMD, and ensuring proper execution of shutdown and startup activities. EDUCATION & EXPERIENCE: High School Diploma required Bachelor's degree in Engineering, Business, or related field preferred Eight (8) years industry experience, including five (5) years of leadership experience. General experience in commercial, operations, technology or engineering ls terminals As an energy industry leader, our career opportunities fuel personal and professional growth. Location: Findlay, Ohio Additional locations: Job Requisition ID: 00014555 Location Address: 539 S Main St Education: Bachelors (Required) Employee Group: Full time Employee Subgroup: Regular Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here . If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at talentacquisitionmarathonpetroleum.com . Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at .The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program. Equal Opportunity Employer: Veteran / Disability We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.