CENTRAL PATIENT SERVICES REPRESENTATIVE - Hartford Healthcare : Job Details

Description

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticuts most comprehensive healthcare network.

For more than 118 years, Backus Hospital has been the primary source of healthcare services for much of Eastern Connecticut. We are home to the only trauma center in New London and Windham counties, and are the only area hospital with LIFE STAR helicopter services. We deliver and coordinate a continuum of high-quality healthcare with the goal of improving the health of our communities.

In addition to our 200+ bed hospital, the Backus Health System includes numerous off-site locations, including several health centers, Backus Home Health Care and the Backus Outpatient Care Center, also in Norwich. Backus Health Centers are located in Montville, Ledyard, Colchester, Norwich, Mystic, Waterford and North Stonington, and additional labs for blood draws are available throughout the region.

JOB SUMMARYThe Central Rehab Patient Service Representative (PSR) serves as a support and resource for outpatient rehabilitation locations on all levels of authorization. Acts as a liaison to ensure all HHC Rehab Network (HHCRN) team members have current information and requirements for the insurance companies we participate with.

Requires an understanding of Rehab procedures, and patient history requirements for Rehab procedures.

This role requires working from multiple locations in the East Region and one day a week in Farmington.

Qualifications

• High school diploma or equivalent; Associates or Bachelors degree in a clinical or business field preferred
• Minimum of 3 years experience as a Patient Service Representative experience required; 2 years experience as Lead Patient Service Representative preferred

Knowledge, Skills and Ability Requirements Ability to adhere to HIPAA policies at all times. Ability to provide excellent and efficient Patient Service Representative Support. Positive, customer-focused approach, with commitment to providing excellent patient care. Proven ability to work effectively in a team environment. Excellent written and verbal communication skills Ability to adapt quickly in a fast-paced environment Strong computer skills - solid working knowledge of Microsoft Office, Excel and EPIC software. Knowledge of medical terminology and insurance requirements. Travels to rehab sites quarterly Demonstrate competency of PSR tasks/workflows

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.