Central Services Manager - Sunbelt Rentals : Job Details

Manage the development and implementation of Service Operational procedures, policies, programs, systems and training. Maximize the value of equipment and service trucks by proactively managing the preventative maintenance, repair and safety bulletin process. Ensure customer service levels are held to district standards. Recruit, hire, train, manage and develop service technicians. Work with PC locations to achieve desired financial results for location including profit and loss. Overseeing the design and delivery of service call center training programs. Monitoring calls for service quality assurance,Handling escalated concerns that fall outside the service technicians. Leadership. Coach employees to work together and able to create a game plan for employees to follow. Motivates through constant evaluation and review. Set clear and measurable objectives for entire team (Review and adjust staffing levels to assure the needs of the store and customers are met. Direct various service tec...Service Technician, Operations Manager, Customer Service, Manager, Service Manager, Monitoring, Retail, Automotive