Centralized Support Specialist - Health Connect America : Job Details

Join Our Impactful Team at Health Connect America!

Before you get started on your journey, take some time to learn more about us. Health Connect America and its brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation. We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings. HCA is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives. At Health Connect America, we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment.

Our Brands

The primary responsibility of the Centralized Support Specialist is to provide administrative support, including billing, to assigned regional office. It is a critical requirement of the Centralized Support Specialist to serve as the HCA Ambassador for the region; as such, the Centralized Support Specialist will exemplify respectful, helpful, cooperative, and collaborative customer service on the job in carrying out the position duties.

• Checking off required documents in training database.
• Receiving and tracking New Hire paperwork.
• Tracking and reporting out missing documentation related to new hires.
• Maintaining employee files including filing training documents.
• Preparing employee files for audits.
• Submitting background checks and annual/bi-annual rechecks.
• Disseminating and tracking of client referrals received via phones and corporate mailbox.
• Manage and assist in monitoring clients' Electronic Health Records in company's Carelogic system efficiently. Enter data and produce reports as requested. Specifically, fix or have direct service providers fix failed activities and failed claims, enter all demographic information correctly, ensure rates are correct, etc.
• Assist and participate in conducting client chart audits and provide report of findings. Audit all discharged clients' charts and provide report of findings. Assist in the monthly MAR process.
• Conduct client, agency, and Aftercare surveys; and ongoing client Quality Assurance checks as assigned.
• Managing and coordinating Medication Management day with physician and program staff.
• Manage all billing process that are handled at the office level, including verifying insurance, managing and fixing failed activities and failed claims throughout the month.
• Prepare invoices, reports, memos, letters, and other documents, using word processing, spreadsheet, database, or presentation software. Provide assistance to assigned Program Director(s) in payroll processing.
• Assist in the coordination of and in all aspects of preparing for meetings and events, including preparing and distributing meeting agendas along with other information packets as assigned.
• Maintain Foster parent licenses and database.
• Process AP Invoices.
• Assist with Foster Parent payment process as needed.
• Complete weekly reports for programs.
• Ensure authorizations are updated in the system.
• Assist with new hire orientation as needed.
• Manage Service Orders on Personal Care Plans/Service Plans.

• Bachelor's degree preferred. Or an equivalent combination of education and experience which provides proficiency in Administrative Assistance and/or Human Resources.

Be Well with HCA:

• We recognize the importance of self-care and work/life balance.

• We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.

• Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.

• Additional benefits include:

• Access to a Health Navigator

• Health Savings Account with company contribution

• Dependent Daycare Flexible Spending Account

• Health Reimbursement Account

• 401(k) Retirement Plan

• Benefits Hub

• Tickets at Work

Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America!

Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team.

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters