Certified Medical Assistant / Customer Service Rep - Float Primary Care Etowah - UNC Health : Job Details

Job Description *Description* *Our team is growing! Pardee BlueMD, a part of the Pardee UNC Health Care organization, is a primary care physician practice network organized as a Federally Qualified Health Center (FQHC). Our full-time positions offer a range of benefits, including medical, vision and dental insurance, retirement savings, paid time off, and more. Come be happy with Pardee!*The Medical Assistant / Customer Service Rep is responsible for assisting physician(s) in providing quality patient care and may have routine interaction and working relationships with patients, family members, physicians, third party payers and other clinic and hospital team members. This position also performs clinic clerical tasks, such as registering patients, relieving staff members of clerical work and minor administrative and business details by scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records and other assigned clerical duties. This position will require employee to float to all offices within the network practices. The position will provide coverage for individuals who are off for various reasons (eg. sick, FMLA, and vacation) and will require driving between practiceResponsibilities:• Communicates with patients and clinical staff to coordinate and schedule clinical visits across a wide range of clinical resources.• Reviews and interprets incoming clinical orders delivered by phone and fax. Inputs orders into Electronic Medical Record (EMR) scheduling system. Reviews automated work queues to guide and prioritize outreach. • Interviews patients to collect and document history of present illness (HPI), medication reconciliation, history of allergies. Interviews patients to obtain and input patient's history, demographic, and insurance details into EMR scheduling system. Reviews records for accuracy. • Performs vital sign measurement and any standard testing per clinic procedures• Coordinates and performs follow-on procedures as directed by a provider, including but not limited to onsite testing, specimen collection, and wound care. • Assists with provider-performed procedures such as suture application or splints. Collects and prepares testing specimens as needed for transport to offsite laboratory. Documents care into electronic medical recordkeeping system (EMR). Ensures completion of necessary documentation and forms.• Communicates with patients in a timely and effective manner regarding their care. Notifies patients of test and lab results. Patiently and clearly explains practice policies and procedures using cultural competency and active listening.• Maintains and monitors consumable supplies and medications for effective ongoing clinical operations. Promotes a safe, clean and secure clinical environment for all, including the application of standard precautions and principles of infection control.PARDEE Other information:Required:• Must hold Current Medical Assistant Certification (AAMA CMA, AMT RMA, NHA CCMA or NCCT NCMA). • Active Driver's License and access to transportation• BLS certification.• Position will require the ability to lift supplies and equipment regularly and navigate clinical area actively throughout work.Preferred:• Prior work experience in a clinical setting. About Pardee BlueMD UNC Health Pardee BlueMD is a Federally Qualified Health Center organized as a partnership between Pardee UNC Health Care and Blue Ridge Health. Spread across 12 individual locations in WNC, this partnership is specifically structured to allow our care team to reduce gaps in care, create a more seamless delivery model, and improve patient outcomes. *Job Details* Legal Employer: Pardee - HCHCEntity: Pardee UNC Health CareOrganization Unit: PBMD 6503 Brevard Road Work Type: Full TimeStandard Hours Per Week: 40.00Work Assignment Type: OnsiteWork Schedule: Day JobLocation of Job: PARDETOWAHExempt From Overtime: Exempt: No []( []( []( [](*Our Mission*Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education, and research.*Who We Are*UNC Health is a not-for-profit integrated healthcare system owned by the state of North Carolina and based in Chapel Hill. With 15 hospitals across the state, UNC Health is committed to empowering health, not just health care. From Magnet recognition to being named Forbes' top-ranked healthcare system employer for women in the entire Southeast, we're proud to say that our hard work is consistently recognized, awarded, and celebrated. UNC Health and our 40,000 employees, continue to serve as North Carolina's Health Care System, caring for patients from all 100 counties and beyond our borders. We continue to leverage the world-class research conducted in the UNC School of Medicine, translating that innovation into life-saving and life-changing therapies, procedures, and techniques for the patients who rely on us.*UNC Health for Me*Learn how UNC Health is supporting teammates, both personally and professionally, throughout their journey with UNC Health. UNC Health for Me is UNC Health's commitment to teammates from recruitment to retirement that includes ways we welcome, engage, develop, care for, include, and value our teammates. As part of our ONE UNC Health initiative, UNC Health for Me employs strategies to strengthen our world-class team and ensure we achieve our mission. Watch the video below to learn more!