Certified Medical Assistant-Patient Engagement Center, Hybrid in NC - Duke Health : Job Details

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

Certified Medical Assistant- Duke Primary CareOcc Summary

The Medical Assistant, Certified functions as anintegral member of theinterdisciplinary healthcare team in providing d irectpatient care. TheMedical Assistant, Certified performsroutine admin istrative and patientcare supportive duties in a Health System medical p ractice that assistmedical and/or nursing staff in the examination and t reatment ofpatients and ensure the clinic/office runs smoothly.

Work Performed

Clinical responsibilities:The CMA takes medica lhistories and records vital signs, explainstreatment procedures to pati ents, and prepares patients for examinationsand procedures.Patient care support responsibilities may include assisting the medicaland nursing st aff during examination and procedures, collecting andpreparing laborator yspecimens, performing basic laboratory test in theclinic/office, taking electrocardiograms, removing sutures/ staples,changing sterile and non-s terile dressings, promoting patient/familyunderstanding of the education al content and his/her involvement in theplan of care, and documenting i nthe patient record.Other clinical support responsibilities include disp osing ofcontaminated supplies, instrument processing, high level disinfe ctionand sterilization of medical instruments, telephoning prescriptions to apharmacy, preparing and administering medications as directed by aph ysician, and authorizing drug refills as directed. Performs otherclinica l functions as delegatedand supervised by the physician.Administrativere sponsibilities:The CMA greets patients, answers telephones, schedulesapp ointments toinclude arrive appointments in MaestroCare, checkout patient s, andreferral scheduling; arranges for hospital admissions and laborato ryservices, updates and files patient medical records, fills out insuran ceforms, handles billing, bookkeeping to include receiving copays andcol lections on account balances; correspondence, and ordering clinicaland c lerical supplies and forms. Performs other administrative duties asJoint Commission and falls and/or participate in clinic committees.

Kno wledge, Skills and Abilities

Good customer service skills.Work re quires the ability to understandand follow oral and writteninstructions generally acquired through a high school education andmedicalassistant programming.Heavy lifting and the ability to transport stretcher andwhee lchairpatients may be required.Working knowledge of steriletechniques an d special procedures that areapplicable to work performed.Working knowle dge of procedures and techniques involved in administeringroutine and sp ecial treatments to patients.Working knowledge of sanitation, personal h ygiene and basic health andsafetyprecautions applicable for work in a c linic setting. Workingknowledge of infection control procedures andsafet y precautions.Age specific competencies.Daily clinic preparation process ; registration, scheduling, chargeposting, order entry. Able to document and communicate pertinentinformationAbility to establishand maintain ef fective working relationships withpatients and clinic staffTypingskillsM edical terminologyLevels II and III -- Ability to independently seek out resources andwork collaboratively

Level Characteristics

N/A

Minimum Qualifications

Education

Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level IV -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Experience

Level I -- No experience required. Level II -- 1 year of clinical experience as a Medical Assistant, Certified in a clinical setting. Level III -- 2 years of clinical experience as a Medical Assistant, Certified in a clinical setting. Level IV -- 3 years of clinical experience as a Medical Assistant, Certified in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II, III, and IV.

Degrees, Licensures, Certifications

Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level IV -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.