Certified Telehealth Specialist - AEG Vision : Job Details

2800 Cornerstone DriveA-6, Pagosa Springs, Colorado 81147Pagosa SpringsThe Certified Telehealth Specialist works in conjunction with remote technicians and Doctors to perform activities involving (but not limited to) patient care, pre-testing, being a chairside advocate during the remote exam and maintaining the doctor's appointment schedule in a manner that delivers a professional and pleasurable patient experience. With Telehealth, this role is responsible for conducting pre-testing and specialized testing for tele-optometric exams utilizing Telehealth-related equipment and instruments.* The Certified Telehealth Specialist (CTS) is a patient advocate. The CTS will guide the patient through the entire Telehealth exam experience, from pre-test, being chairside during the exam and handing the patient off to an optician to purchase materials* The CTS will complete patient registration by gathering patient information, including Medical History and Ocular Health data* The CTS will conduct pretesting and explain to the patient each step of the process, which instruments conduct which tests and why they are important* The CTS must be comfortable engaging the patient in friendly conversation e.g., asking lifestyle questions, to uncover potential needs for eyeglasses and/or contact lenses, or any items the patient would like to make sure are covered by the Doctor* The CTS will assist the Remote Technician and Remote Doctor when interacting with patients.* The CTS will partner with the remote Doctor to help make appropriate lens recommendations using the lens and handoff tools* After the exam, the CTS will escort the patient to the appropriate optician or technician, explaining the recommendations for eyeglasses and/or contact lenses made for the patient* Instruct patients on medical care as prescribed by the doctor's treatment plan and schedules follow up appointments as needed* Participate in-practice meetings / projects as requested* Ensures that maximum OD utilization occurs thru pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager's outreach, etc. (in an office without a PCC)* Calls all no shows or cancelled patients to reschedule appointments (in an office without a PCC)* Performs end of day responsibilities to include opti-schedule wrap-up, end of day checklist, etc.* Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the store and / or across the organization* Performs other duties within the practice as requested and as time allowsQualifications* High School or GED qualification* Minimum 1-year experience evaluating patients for eye exams and dispensing eye exam medications* Familiarity with medical terms associated with eye treatment* Effective & professional verbal communication skills to discuss prescriptions and treatment plans* Models' professionalism and a high level of personal and professional integrity through words and actions; able to put personal feelings aside when conducting business or working on tasksBenefits* 401(k) with Match* Medical/Dental/Life/STD/LTD* Vision Service Plan* Employee Vision Discount Program* HSA/FSA* PTO* Paid Holidays* Benefits applicable to full Time Employees only.Physical Demands* This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.* Effective verbal and written communication skills to effectively work with co-workers and outside vendors and prepare concise and accurate documentation.* Prior experience maintaining patients' records / files per HIPAA regulations.* Entry level PC skills to include MC Office, Windows, and Word Processing* Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual.Full-timeNegligibleOn-Site$16.00 - $19.50Benefits: 401(k) with Match, Medical/Dental/Life/STD/LTD, Vision Service Plan, Employee Vision Discount, Program HSA/FSA, PTO, Paid Holidays *Benefits applicable to Full Time Employment only*